Senior digital Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
11d
Chief Technology Officer
North Tyneside Council —North Tyneside
- £73,599 a year
- Full-time
- Leadership
20h
Office Manager - Part Time
Last Arrow Games —Gateshead
- £17.50 an hour
- Part-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
14d
Digital Marketing Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
- Flexitime
Quick apply
7d
L & OD Team Leader
NRG —Newcastle upon Tyne
- £47,235 a year
- Training & development
- Leadership
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
VacancyTitle: Portfolio Delivery Lead
Northumbrian Water/Essex & Suffolk Water —Durham
- £94,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Annual leave
- Employee assistance programme
Junior Web Developer
Mediaworks —Newcastle upon Tyne
- Full-time
- Communication skills
- Annual leave
3d
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Durham
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Senior Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Presentation skills
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
6d
Head of Business Development and Fundraising
NE Youth Ltd —Blaydon
- £38,833.96 - £42,434.91 a year
- Full-time
- CRM software
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Lendrum Internship in Book Conservation
Durham University —Durham
- £24,479 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
- Employee assistance programme
7d
Senior Expansion Manager UK
Fastned —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Strategic Prioritisation & Insight Advisors
HM Revenue and Customs —Newcastle upon Tyne
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Work from home
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
4d
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
1d
Senior Account Executive (in one of Newcastle's greatest creative agencies)
Got The T-Shirt —Newcastle upon Tyne
- Full-time
- Organisational skills
- Communication skills
Quick apply
Senior Manager, Performance Marketing (Fixed Term Contract Until October 2027)
Sage —Newcastle upon Tyne
- Hybrid work
- Training & development
- AI
- Leadership
- Annual leave

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Zara Newcastle Customer Experience Manager Maternity Cover

INDITEX -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Employee relations
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager Maternity Cover (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.

INDINDITEXSM

Quick apply

Refine Your Search

senior digital jobs in newcastle upon tyne, eng

Zara Newcastle Customer Experience Manager Maternity Cover

Head of Customer Contact

Chief Technology Officer

Office Manager - Part Time

Digital Marketing Manager

L & OD Team Leader

Senior Resource Planning Manager

VacancyTitle: Portfolio Delivery Lead

Junior Web Developer

VacancyTitle: Head of Delivery - Major Projects

Senior Delivery Manager

Senior Ecommerce Implementation Consultant

Head of Business Development and Fundraising

Lendrum Internship in Book Conservation

Senior Expansion Manager UK

Strategic Prioritisation & Insight Advisors

Operational Support Officer

Digital Investigator - National Digital Investigation Unit

Senior Account Executive (in one of Newcastle's greatest creative agencies)

Senior Manager, Performance Marketing (Fixed Term Contract Until October 2027)

I want to receive the latest job alerts for senior digital in newcastle upon tyne, eng

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