Senior reporting Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
1d
Corporate Reporting - Senior Analyst
Arriva Limited —Sunderland
- Microsoft Excel
- Continuous improvement
- Organisational skills
Quick apply
7d
Operational Reporting and Insights Officer
Worldpay (UK) Limited —Gateshead
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Financial services
Quick apply
Supplier Assurance Manager
Somerset Bridge Group —Newcastle upon Tyne
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Head of Facilities Operations
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Whitley Bay
- £79,504 - £91,609 a year
- Full-time
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
12d
Senior Planner
Costain —Newcastle upon Tyne
- Full-time
- Hybrid work
- Civil engineering
- Driving
- IT
5d
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
14d
Studio Manager (Agency Operations Manager)
Blumilk —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Full-time
- Supervising experience
- Project management
- Driving
- Free parking
- Work from home
Quick apply
1d
Senior Operations Manager
Elfab Limited —North Shields
- Sales
- Engineering
- ERP systems
Quick apply
Operations Team Leader
National Learning Group —Metrocentre
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
Quick apply
Senior Manager - Global Compliance and Reporting
EY —Newcastle upon Tyne
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
7d
Supply Chain Manager
Raytec Ltd —Ashington
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Delivery Manager (Lead Gen)
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Data and Evaluation Manager
North East Screen —Sunderland
- From £38,424 a year
- Full-time
- Data analysis skills
- Business development
- Analysis skills
Quick apply
13d
Senior People & Culture Advisor
YMCA North Tyneside —North Shields
- Up to £39,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Flexitime
- Gym membership
Quick apply
9d
Senior Associate - Global Compliance and Reporting
EY —Newcastle upon Tyne
- Business development
- Project management
- Tax experience
Senior Administrator
Veolia ES (UK) Limited —Washington
- £30,000 a year
- Full-time
- Management
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Head of Billing
Rider Levett Bucknall —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply

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senior reporting jobs near newcastle upon tyne, eng

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
1 day ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

senior reporting jobs in newcastle upon tyne, eng

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Corporate Reporting - Senior Analyst

Operational Reporting and Insights Officer

Supplier Assurance Manager

Head of Facilities Operations

Customer Director

Senior Planner

People Business Partner

Studio Manager (Agency Operations Manager)

Senior Operations Manager

Operations Team Leader

Senior Manager - Global Compliance and Reporting

Senior Account Manager (MPS & Solution Sales, North East)

Supply Chain Manager

Senior Delivery Manager (Lead Gen)

Data and Evaluation Manager

Senior People & Culture Advisor

Senior Associate - Global Compliance and Reporting

Senior Administrator

Head of Billing

I want to receive the latest job alerts for senior reporting in newcastle upon tyne, eng

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