Technical project & programme Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Technical Support Analyst
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
6d
Graduate Engineers (Newcastle)
JDR Cable Systems —Newcastle upon Tyne
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Work from home
- Gym membership
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
11d
Project Engineer
CMR UK Ltd —North Tyneside
- Up to £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Technical Delivery Manager
Northumbria Police —Newcastle upon Tyne
- £50,145 - £54,696 a year
- Full-time
- Analysis skills
- Project management
- Mentoring
- Work from home
- Employee discount
7d
Technical Sales Representative
IPS Newcastle Limited —Walkergate
- Up to £54,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
Quick apply
IT and Digital Project Manager
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Annual leave
- Employee discount
5d
Trainee Street Lighting Technician
Gateshead Council —Gateshead
- £25,185 - £39,152 a year
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Annual leave
- Employee discount
12d
Project/Program Execution Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Product management
- Travel
- AI
Functional Test Analyst
Sopra Steria —Newcastle upon Tyne
- £27,781.16 a year
- Weekend availability
- Microsoft Access
- Oracle
- Annual leave
Project Manager – Water Sector
Stantec —Newcastle upon Tyne
- PMP
- Engineering
- Project management
Business Analyst Lead
Connect Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Employee assistance programme
2d
M&E Manager
QE Facilities —Gateshead
- £57,528 - £64,750 a year
- Full-time
21h
Digital Connectivity and Inclusion Lead
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Leadership
- Annual leave
- Employee discount
4d
Graduate AI Developer
Technology Services Group —Newcastle upon Tyne
- £26,000 a year
- Azure
- Master's degree
- JavaScript
- Annual leave
- Employee assistance programme
Economic Adviser, Soils and Peatlands
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Master's degree
- Presentation skills
- Bachelor's degree
3h
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
8d
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Newcastle Technology Degree Apprenticeship 2027: Software Engineering Specialism
Accenture —Newcastle upon Tyne
- £26,299 a year
- Hybrid work
- Engineering
- University
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d

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technical project & programme jobs near newcastle upon tyne, eng

Technical Support Analyst

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
6 days ago

Benefits

Free parking
On-site gym
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Desktop support
TCP
Azure
Operating systems
Customer service
Windows
Technical support
ITIL
IT support
Computer networking
DNS
SharePoint
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Job Title: Technical Support Analyst

Our business has a great opportunity that has arisen for a full time, experienced individual to join our team in Newcastle. The role of Technical Support Analyst is a fantastic opportunity for anyone who is looking to take the next step forward in their current role, or for an individual experienced in a hands-on technical support or service desk environment who is looking for more autonomy and challenge in their day-to-day job.

Working for a well-established local firm, you will be afforded the opportunity to not only be part of the journey, but help in deciding which directions the firm goes in.

Job Summary

A permanent role provides first- and second-line technical support to users across the business, working closely with internal teams and outsourced IT providers. The role ensures systems remain available, reliable and secure, while also helping to support project teams with their technical requirements and assist with system setup, testing, and implementation activities.

Key Tasks of role:

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, and network issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Work alongside outsourced IT support providers to coordinate issue resolution
Escalate complex or unresolved issues to internal teams or third-party vendors
Install, configure, and maintain IT systems, devices, and business applications
Support project delivery by assisting with system Improvements, setups, testing, and rollouts
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, and support procedures
Identify recurring issues and recommend improvements to systems and processes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Required Knowledge and Technical Skills

2-3 years’ experience in a hands-on technical support or service desk environment

Strong troubleshooting and problem-solving skills

Experience with helpdesk or ticketing systems and familiarity with ITIL processes

Working knowledge of Windows environments and common business applications

Experience supporting users in a business environment

Ability to work collaboratively with internal teams and third-party providers

Experience supporting cloud-based environments (e.g. Microsoft Azure)

Strong communication skills, with the ability to explain technical issues to non-technical users

Microsoft 365 suite - including exchange, teams, SharePoint

Active Directory/Entra ID

Windows operating systems (desktop/laptop support)

Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)

Endpoint/device management tools (e.g. Intune – desirable)

Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management)

Customer-focused and responsive

Proactive and solution-oriented

Well-organised with strong attention to detail

Able to manage multiple priorities effectively

Committed to continuous improvement

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

technical project & programme jobs in newcastle upon tyne, eng

Technical Support Analyst

Graduate Engineers (Newcastle)

Data Analyst

Project Engineer

Technical Delivery Manager

Technical Sales Representative

IT and Digital Project Manager

Trainee Street Lighting Technician

Project/Program Execution Manager

Functional Test Analyst

Project Manager – Water Sector

Business Analyst Lead

M&E Manager

Digital Connectivity and Inclusion Lead

Graduate AI Developer

Economic Adviser, Soils and Peatlands

Offshore Technician Scheme

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Project Controls Specialists - All Levels - Planning

Newcastle Technology Degree Apprenticeship 2027: Software Engineering Specialism

I want to receive the latest job alerts for technical project & programme in newcastle upon tyne, eng

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