3rd line support Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
202608: Prison Officer - HMP Frankland
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
8d
202608: Prison Officer - HMP Low Newton
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
8d
Registrar
Trinity College London —Newcastle upon Tyne
- £27,976 a year
- Organisational skills
- In-person
- Communication skills
Quick apply
14d
Risk Assessor
Churchill Group —Newcastle upon Tyne
- Computer literacy
- Databases
- Computer skills
- Health & wellbeing programme
- Employee discount
Shop Maintenance Resource Planner
Greggs —Newcastle upon Tyne
- Up to £24,628 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
22h
Leasehold Property Manager
Department for Work and Pensions —Benton
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Research
- Analysis skills
- Annual leave
- Employee assistance programme
7d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- AWS
- Scripting
- Annual leave
Quick apply
Bid Manager
M Group —Newcastle upon Tyne
- Management
- Business development
- Project management
- Annual leave
Product Manager
Lawson Fuses —Newcastle upon Tyne
- Engineering
- Business development
- Analysis skills
Performance, Assurance and Evidence Product Lead
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
3d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
10d
Integration Developer
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- Agile
- Free parking
- Store discount
Quick apply
Senior Sage Intacct Consultant
TSG —Gateshead
- £0.01 - £75,000.00 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
Commissioning Engineer
Securitas Technology UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Training & development
Quick apply

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3rd line support jobs near newcastle upon tyne, twr

3rd Line Network Support Engineer

Aspire Technology Solutions -
Gateshead

Quick apply

Job details

Full-time
From £40,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme
Free or subsidised travel
Referral programme
Car scheme

Qualifications

Technical troubleshooting
TCP
Incident queue management
Mentoring junior staff
Ticket management
Technical support
Network infrastructure
Service restoration
Continuous improvement
Mentoring
Technical writing
Major incident coordination
IP networking
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Network engineering
Remote diagnostics
Network Security

Full job description

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

As a 3rd Line Network Support Engineer, you sit at the top of our technical escalation path. You will take ownership of the complex network and security faults that our 1st and 2nd line teams are unable to resolve and see them through to a fix.

You will work hands-on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really set you apart.

You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers and internal teams to diagnose issues, agree the right approach and keep people informed until the work is done.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing

Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as:
- Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer
- Extreme switching and wireless infrastructure
- Cisco routing and switching across a range of customer networks
- Core networking such as routing, switching, VLANs, VPNs and SD-WAN
- Network security, including firewall policy, VPN tunnels and traffic inspection
Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works.
Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout.
Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks.
Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team.
Mentoring and supporting 1st and 2nd line engineers, sharing your knowledge and helping to grow the technical capability of the wider team.
Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time.
Logging and managing your tickets accurately, working to agreed SLAs and prioritising well while handling several pieces of work at once.

You will suit the role if you have

Proven experience in a 3rd line, Senior or escalation level network role, ideally within a managed service provider or a similar multi-customer environment.
Strong hands on experience with firewalls and network security. Advanced Fortinet FortiGate knowledge is a major advantage and is exactly the kind of experience we want to see.
Good working knowledge of the wider Fortinet stack, such as FortiManager, FortiAnalyzer and FortiNAC.
Experience with Extreme networking, or the confidence to get up to speed with it quickly.
Strong Cisco routing and switching knowledge.
A confident grasp of core networking, including routing, switching, VLANs, VPNs, SD-WAN and TCP/IP.
The ability to take the lead on complex faults, think logically under pressure and work a problem through to its root cause.
Clear and friendly communication, both written and verbal, with a genuine focus on looking after the customer.
A methodical, well organised approach and the discipline to document your work as you go.
We value real world experience first, but Fortinet certifications at FCP or FCSS level, or a genuine appetite to work towards them, would be great to see.
Extreme certifications are useful too, though not essential.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

Starting salary £40,000 + per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

Travel benefits including free parking, subsidized travel passes and much more!
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
Enhanced Annual Leave Entitlement (increasing with length of service)
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

#AspireForMore

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Refine Your Search

3rd line support jobs in newcastle upon tyne, twr

3rd Line Network Support Engineer

Senior Service Desk Consultant - 3rd Line

202608: Prison Officer - HMP Frankland

202608: Prison Officer - HMP Low Newton

Registrar

Risk Assessor

Shop Maintenance Resource Planner

Leasehold Property Manager

Infrastructure and Network Engineer

IT Support Technician (6 month FTC)

Cloud Infrastructure Engineer - AWS

Bid Manager

Product Manager

Performance, Assurance and Evidence Product Lead

IT Systems Analyst

Integration Developer

Senior Sage Intacct Consultant

IT Manager - Integration & Business Intelligence

Commissioning Engineer

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