Aftersales manager Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Automotive customer service manager
Nova Motor Group —Sunderland
- £28,000 - £33,000 a year
- Full-time
- Customer service
- In-person
- Automotive diagnostics
Quick apply
7d
Online Sales & Customer Service Manager
NLS Security Ltd —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Workshop Controller
Pulman Group —Durham
- From £40,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Assistant Accountant
Command —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Employee discount
Quick apply
6d
Vehicle Technician / MOT Tester
Lookers —Newcastle upon Tyne
- £31,000 - £34,000 a year
- Full-time
- Maintenance
- Automotive diagnostics
- Annual leave
Quick apply
Sales Associate
Belstaff —Seaham
Quick apply

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Workshop Manager
Solus Accident Repair Centres —Sunderland
Save money with up to 40% discount on Aviva products and other retailer discounts. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs,…
£35,000 - £45,000 a year
Workshop Controller
Pulman Group —Durham
As Workshop Controller, you will play a pivotal role in maximising workshop productivity, efficiency, and profitability while ensuring the highest standards of…
From £40,000 a year
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aftersales manager jobs near newcastle upon tyne, twr

Automotive customer service manager

Nova Motor Group
Sunderland

Quick apply

Job details

Full-time
£28,000 - £33,000 a year
7 days ago

Qualifications

Driving Licence
Customer service
Automotive service
Automotive diagnostics
Mechanical knowledge

Full job description

Role Overview

We are looking for a hands-on Automotive Customer Service / Aftersales Manager to take full ownership of the aftersales operation.

This is not a desk job. You will be responsible for managing customer issues, coordinating repairs, and ensuring the workshop delivers work to a high standard and on time.

Key Responsibilities

Manage all aftersales activity from point of sale onwards
Handle customer queries, complaints, and resolutions professionally
Book in repairs, diagnostics, and warranty work
Coordinate with mechanics to ensure work is completed correctly and efficiently
Monitor quality of repairs before vehicles are handed over
Chase parts, suppliers, and timelines to avoid delays
Keep customers updated throughout the process
Maintain records of jobs, costs, and outcomes
Ensure the workshop is organized and operating efficiently

Requirements

Previous experience in automotive aftersales / service management
Strong understanding of vehicle repairs and diagnostics (must be able to challenge mechanics if needed)
Confident dealing with customers, including difficult situations
Highly organized and able to manage multiple jobs at once
Proactive – does not wait to be told what to do
Full UK driving license

What Matters

Getting cars repaired properly and quickly
Keeping customers satisfied without unnecessary costs
Running a tight, efficient aftersales operation

Job Type: Full-time

Pay: £28,000.00-£33,000.00 per year

Experience:

Automotive: 2 years (required)

Work Location: In person

Quick apply

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aftersales manager jobs in newcastle upon tyne, twr

Automotive customer service manager

Online Sales & Customer Service Manager

Workshop Controller

Assistant Accountant

Vehicle Technician / MOT Tester

Sales Associate

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