Helpdesk engineer Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Out of Hours Coordinator
DFP Services Ltd —Durham
- From £20,800 a year
- Administrative experience
- Analysis skills
- IT
- Free parking
Quick apply
5d
Electrical Engineer
ISS Facility Services —Newcastle upon Tyne
- £41,600 - £45,900 a year
- Maintenance
- In-person
Quick apply
AC Engineer
ISS Facility Services —Newcastle upon Tyne
- £37,400 - £44,000 a year
- Maintenance
- HVAC
- In-person
Quick apply
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
10d
Infrastructure and Workplace Manager
Everything Managed Group —Newcastle upon Tyne
- £45,000 a year
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
2d
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Plumbing
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Mobile Electrical Engineer
ISS Facility Services —Newcastle upon Tyne
- £41,600 - £45,900 a year
- Maintenance
- In-person
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Highway Development Management Engineer
Durham County Council —Durham
- £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
2d

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Electrical Engineer
ISS Facility Services —Newcastle upon Tyne
City & Guilds 236/2360 in Electrical Installations (Part 1 & 2). City & Guilds 2330 Level 3 in Electrical Installation and AM1 & AM2.
£41,600 - £45,900 a year
Quick apply
Engineering Tutor – Electrical, Electronics, PLC & EPH
TDR Training Ltd. —Newcastle upon Tyne
Level 3 qualification (or above) in Electrical/Electronic Engineering, Mechatronics or related discipline. Experience of planning learning programmes, reviewing…
£34,000 - £49,500 a year
Quick apply
13d

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helpdesk engineer jobs near newcastle upon tyne, twr

Out of Hours Coordinator

DFP Services Ltd -
Durham

Quick apply

Job details

Permanent
From £20,800 a year
5 days ago

Benefits

Free parking
On-site parking

Qualifications

Logistics
Administrative experience
Analysis skills
IT
Help desk

Full job description

DFP Services are hiring for an OOH Coordinator

The Role
You’ll play a vital role as an OOH Coordinator, ensuring the smooth coordination of both reactive and emergency maintenance works across our client portfolio outside of core business hours. Using our in-house system (JobWatch), you’ll be responsible for logging, prioritising, and tracking urgent jobs, keeping customer portals updated, and ensuring our out-of-hours service delivery meets the high standards our clients expect.

You will act as the main point of contact outside of standard working hours, working closely with engineers, on-call staff, and clients – including care homes, NHS foundations, councils, police constabularies, and universities – to ensure all urgent work is correctly assessed, promptly actioned, and professionally communicated.

Your work schedule will be agreed initially, but the company reserves the right to adjust it when needed for the business.

The Responsibilities
As our Helpdesk Administrator, you’ll be responsible for:

· Log reactive jobs and planned preventative maintenance (PPM) tasks on our internal system (JobWatch).

· Monitor the out-of-hours helpdesk inbox and ensure all queries are actioned or escalated as needed.

· Update client portals with job status, notes, and completion details.

· Take inbound calls from clients, contractors, and engineers.

· Coordinate with engineers to schedule and dispatch jobs.

· Raise purchase orders and sales opportunities where appropriate.

· Maintain accurate records and ensure all data is entered correctly.

· Report regularly to your line manager on job delivery performance.

· Perform general administrative duties to support smooth office operations.]

· Assist with scheduling and coordinating contract works in line with SLAs and KPIs.

The Person

This ideal person who’ll thrive in this role:

· Highly organised with excellent attention to detail.

· A confident communicator, both written and verbal.

· Comfortable working in a fast-paced environment.

· Customer-focused, professional, and approachable.

· Able to manage multiple tasks with efficiency and accuracy.

The Training

Full training will be provided

The Essential Criteria

· Familiar with scheduling, coordination, or helpdesk systems (JobWatch experience a plus)

· Strong IT and administrative skills.

The Benefits

Free parking
On-site gym
Weekly pay
Long service incentives
Training opportunities

Pay: From £20,800.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in newcastle upon tyne, twr

Out of Hours Coordinator

Electrical Engineer

AC Engineer

Senior Service Desk Engineer (2nd Line) MSP

Infrastructure and Workplace Manager

Mobile Technical Operative (Multiskilled)

Mobile Electrical Engineer

IT Apprentice

Highway Development Management Engineer

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