It service manager Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
6d
Senior Insights Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- SQL
- Employee discount
- Referral programme
Quick apply
12d
IT/Infrastructure Manager
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
6d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
6d
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Systems Manager
Disturbia —Cramlington
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- IT
- Annual leave
- Employee discount
Quick apply
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
6d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
9d
Business Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Agile
- IT
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Lead User Researcher
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
4d
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
Quick apply
3d
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Product management
- IT
- In-person
Quick apply
Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
9d
Reference Data Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Presentation skills
- Annual leave
- Employee discount
IT Technician
Connect Multi-Academy Trust —Wingate
- £26,403 - £28,598 a year
- Full-time
- Organisational skills
- IT
- School
- Free parking
- Annual leave
Quick apply
11d
Performance Measurement and Analytics Lead
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Business
- Leadership
6d

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it service manager jobs near newcastle upon tyne, twr

Service Delivery Manager

iamproperty & iamsold -
Newcastle upon Tyne

Quick apply

Job details

Full-time
6 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

ITIL
Mentoring
Scalability
IT
Leadership
Communication skills

Full job description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering the Service Delivery strategy, governance framework and service maturity roadmap across the Group's technology estate. Working closely with technology leaders, operational teams and business stakeholders, you'll drive service excellence, operational resilience and continuous improvement, ensuring technology services remain scalable, effective and aligned to business objectives.

What you'll be doing:

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation.
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function.
Establishing and maintaining service governance frameworks, operational standards, controls and best practices.
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance.
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience.
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place.
Owning major incident governance, operational escalation processes and post-incident review activities.
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions.
Evolving change management and CAB processes to improve service stability and reduce operational risk.
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery.
Managing relationships with third-party suppliers and technology partners to ensure service expectations are met.
Supporting organisational change, business growth and future scalability through robust service planning and governance.

**This role will be onsite at our Gosforth office 5 days per week**

What we're looking for:

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles.
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice.
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes.
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks.
Strong understanding of enterprise technology environments, cloud services and end-user support functions.
Experience managing major incidents, operational escalations and service continuity activities.
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
Strong leadership skills with experience developing, mentoring and supporting teams.
Excellent analytical, organisational and problem-solving abilities.
Experience operating within fast-paced and evolving technology environments.
A customer-focused mindset with a passion for service excellence and continuous improvement.

Next Steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!

Quick apply

Refine Your Search

it service manager jobs in newcastle upon tyne, twr

Service Delivery Manager

Senior Insights Analyst

IT/Infrastructure Manager

Agile Delivery Manager

Service Delivery Manager

IT Systems Manager

Associate Product Manager

Junior Developer

IT Support Specialist

Business Analyst

Customer Support Expert (Technical Support)

Lead User Researcher

IT Operations Lead

Project Manager

Product Manager

Senior IT Support Technician

Apprentice Application Operations Engineer

Reference Data Manager

IT Technician

Performance Measurement and Analytics Lead

I want to receive the latest job alerts for it service manager in newcastle upon tyne, twr

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