junior technical support Work, Jobs in newcastle upon tyne, twr (with Salaries)

Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
11d
Full Stack Sofware Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Java
- AWS
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Junior Design Engineer
Hi Spec Manufacturing —Chester-le-Street
- From £30,000 a year
- Full-time
- Engineering
- Bachelor's degree
- No degree
Quick apply
4d
Junior Software Engineer – Engineering Applications
Vulcain Engineering Group —Hexham
- Hybrid work
- Azure
- Engineering
- Maintenance
- Employee assistance programme
- Referral programme
9d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Tier III Support Technician
Elfab Limited —North Shields
- Bachelor's degree
- No degree
- Computer networking
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply
PAT Testing Engineer Newcastle
JR PAT Testing —Newcastle upon Tyne
- Part-time
- Travel
- Flexible schedule
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
PAT Testing Engineer Morpeth
JR PAT Testing —Morpeth
- Part-time
- Travel
- Flexible schedule
PAT Testing Engineer Cramlington
JR PAT Testing —Cramlington
- Part-time
- Travel
- Flexible schedule
Senior Pensions Administrator
XPS Pensions Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Mechanical CAD Engineer
Assystem —Newcastle upon Tyne
- AutoCAD
- CAD
- In-person
Commis Chef
Leonardo Hotel Newcastle —Newcastle upon Tyne
- Hotel
- Referral programme
Quick apply
3d
PAT Testing Engineer Bedlington
JR PAT Testing —Bedlington
- Part-time
- Travel
- Flexible schedule
M&E Engineer
Arcus FM —Newcastle upon Tyne
- £35,000 - £45,000 a year
- Full-time
- Plumbing
- Driving
- IT
- Annual leave
Quick apply
4d
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Mentoring
- Computer networking
- IT
- Gym membership

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Junior Salesforce Developer

Everything Managed Group -
Newcastle upon Tyne

Quick apply

Job details

Full-time
11 days ago

Qualifications

Jira
Sales
Salesforce
Git
ServiceNow
Communication skills
Debugging

Full job description

Job Title: Junior Salesforce Developer

Reports To: Application Development Manager

Location: Hybrid — requires 3 days per week in our Newcastle upon Tyne office

Job Type: Permanent, Full Time

Summary

As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org.

Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility.

Salesforce certification is not a prerequisite. If you have one, great — if not, Everything Managed will actively support you in obtaining the certifications relevant to your role.

Responsibilities

Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets.

Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication.

Investigate reported issues thoroughly to identify root cause — not just the immediate symptom — using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate.

Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates.

Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution.

Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents.

Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production.

Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language.

Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries.

Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues.

Work towards Salesforce certification, supported by the business, as part of your professional development.

Skills and Experience

Essential

Some hands-on experience with Salesforce in a development capacity — for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration.
A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification.
Methodical, structured approach to investigating and diagnosing technical problems in a support-first role.
Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level.
Strong written communication skills — able to explain technical findings clearly to non-technical users and to write concise, actionable investigation notes for developers.
Comfortable managing and prioritising multiple open tickets in a fast-paced environment.
Willingness to work collaboratively within a small technical team and to learn from more senior colleagues.

Desirable

Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) — the business will support and fund the relevant certification for the right candidate.
Experience working with Sales Cloud, Service Cloud, or a multi-cloud Salesforce org.
Familiarity with Apex triggers, classes, or batch jobs — even in an educational or personal project context.
Exposure to Lightning Web Components (LWC) or Aura components.
Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles.
Familiarity with version control (e.g. Git) or Salesforce DX tooling.
Exposure to AppExchange solutions (e.g. Conga) or third-party integrations.
Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow).

What We Offer

Hybrid working — minimum 3 days per week in our Newcastle upon Tyne office
A structured development path within a supportive, experienced Salesforce team
Fully funded Salesforce certification — examination costs covered by the business
Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds
Collaborative team environment within a growing technology function
Competitive salary and benefits package

Quick apply

Refine Your Search

junior technical support jobs in newcastle upon tyne, twr

Junior Salesforce Developer

Full Stack Sofware Engineer

Junior Project Coordinator

Junior Design Engineer

Junior Software Engineer – Engineering Applications

Service Desk Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Tier III Support Technician

JUNIOR SALES ADVISOR

Junior Commercial Advisor

PAT Testing Engineer Newcastle

JUNIOR SALES CONSULTANT

PAT Testing Engineer Morpeth

PAT Testing Engineer Cramlington

Senior Pensions Administrator

Mechanical CAD Engineer

Commis Chef

PAT Testing Engineer Bedlington

M&E Engineer

Professional Services Engineer

I want to receive the latest job alerts for junior technical support in newcastle upon tyne, twr

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