Quality improvement specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Learning Design Specialist
Northumbria Police —Ponteland
- £42,861 - £49,716 a year
- Full-time
- Travel
- Mentoring
- AI
- Work from home
- Employee discount
11d
Reward Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
5d
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
- Annual leave
6d
Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
6d
School Governance and Data Protection Officer
Northumberland County Council —Morpeth
- £35,412 - £39,152 a year
- Full-time
- Travel
- Communication skills
- School
- Annual leave
Quick apply
6d
PMO Secretariat
Gateshead Council —Gateshead
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
3d
People Services Specialist - Fixed term contract until June 2027
Sage —Newcastle upon Tyne
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Annual leave
5d
Higher Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
4d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
11d
Learning Specialist – ICT
believe housing —Bishop Auckland
- £44,710 - £46,108 a year
- Hybrid work
- Annual leave
3d
Business Analyst
Cabinet Office —Newcastle upon Tyne
- £43,760 - £51,690 a year
- Full-time
- Presentation skills
- IT
- Annual leave
5d
Payments Specialist
ExpenseIn —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Regional QHSE Coordinator
Igne Group Ltd —Chester-le-Street
- Up to £40,000 a year
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Senior Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
4d
Street Works Permit Support Officer
Gateshead Council —Gateshead
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
8h
Technical Services Manager - The Bridges Shopping Centre, Sunderland
Savills Management Resources —Sunderland
- £60,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Maintenance
7d
Microsoft Training Specialist
TSG —Newcastle upon Tyne
- £0.01 - £38,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
10d

I want to receive the latest job alerts for quality improvement specialist in newcastle upon tyne, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality improvement specialist jobs near newcastle upon tyne, twr

Retention & Quality Specialist

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,000 - £26,000 a year

Benefits

Cycle to work scheme
On-site gym
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Communication skills

Full job description

Retention & Quality Specialist

Newcastle (NE12 8BU)
£25,000 rising to £26,000 + performance bonus
Monday–Friday, 9:00–17:30 (no weekends)

We’re hiring a Retention & Quality Specialist to join our Newcastle team.

This is a hands-on, 50/50 role combining inbound customer retention calls with quality monitoring and coaching activity. You will spend time both on the phones and improving performance across the team.

The Role

Retention (50%)

Handle inbound customer calls with a focus on retaining customers
Manage objections and deliver strong customer outcomes
Use your experience to influence positive customer decisions
Stay close to live call trends and customer needs
Lead by example through high-quality call handling

Quality & Coaching (50%)

Monitor and evaluate retention calls (inbound & outbound)
Identify trends, risks, and improvement opportunities
Provide clear, structured feedback to agents
Support coaching sessions and occasional training delivery
Work with management to improve overall performance and compliance

What We’re Looking For

Experience in a call centre environment (retention, sales, or customer service)
Comfortable working on the phones as part of the role
Strong communication skills with the ability to give constructive feedback
Good attention to detail and an analytical mindset
Confident working with call data, performance trends, and behaviours
A proactive team player who leads from the front

This role is ideal for a high-performing senior advisor or retention specialist looking to step into quality, coaching, and performance development while still staying hands-on.

Benefits

Birthday off
Private healthcare & MediCash
Discounted gym membership
Onsite café & canteen
PerkBox discounts
Cycle to Work scheme
Employee referral bonus

About Us

We are the No.1 global leader in professionally monitored security, protecting over 6.2 million customers worldwide.

We are a fast-growing business with strong internal progression opportunities and a focus on developing high-performing teams across Europe and beyond.

Apply

Apply now and we’ll be in touch.

All successful applicants will be subject to a DBS check (provided by the company).

Quick apply

Refine Your Search

quality improvement specialist jobs in newcastle upon tyne, twr

Retention & Quality Specialist

Learning Design Specialist

Reward Advisor

Product Support Specialist (Sage Intacct)

Senior SEND Casework Officer

School Governance and Data Protection Officer

PMO Secretariat

People Services Specialist - Fixed term contract until June 2027

Higher Scientific Officer - Monitoring

Head of Security Vetting (Operations)

Learning Specialist – ICT

Business Analyst

Payments Specialist

Regional QHSE Coordinator

Crime in Prison Coordinator

Senior Scientific Officer - Monitoring

Street Works Permit Support Officer

Technical Services Manager - The Bridges Shopping Centre, Sunderland

Microsoft Training Specialist

Durham EDGE Senior Manager

I want to receive the latest job alerts for quality improvement specialist in newcastle upon tyne, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected