Technical support associate Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Laboratory Technician
Gates Corporation —Cramlington
- Windows
- No degree
- Organisational skills
Associate - Catastrophic Loss
DWF —Newcastle upon Tyne
- Full-time
- Organisational skills
- Communication skills
Clinical Negligence Associate
Weightmans —Newcastle upon Tyne
- Full-time
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £46,049 a year
- Full-time
- Doctoral degree
- Computer Science
- Maths
22h
Azure Data Architect
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC
EY —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Travel
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
8d
Senior Pensions Administrator
XPS Pensions Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Communication skills
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Field Service Engineer (f/m/d) North East
Hach —Newcastle upon Tyne
- Nights as needed
- Travel
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Geotechnical Principal/Associate
Cundall —Newcastle upon Tyne
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
2d
Associate IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Analysis skills
- Organisational skills
- Software development
- Free parking
- Store discount
Quick apply
9d
Senior Associate, Payroll Delivery, Newcastle Upon Tyne/Manchester/Belfast 1
EY —Newcastle upon Tyne
- Time management
Technical Director / Associate Director: Ground Engineering
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
eDiscovery Specialist
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Project management
- Financial services
- AI
Quick apply
8d
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

technical support associate jobs in newcastle upon tyne, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Laboratory Technician

Associate - Catastrophic Loss

Clinical Negligence Associate

Research Assistant/Associate

Azure Data Architect

Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC

Junior Salesforce Developer

Senior Pensions Administrator

Associate Product Usage Analyst (UK Remote)

DevOps Lead Systems Engineer (VP / Associate Director Level) - RBC Cloud, Wealth Management Infrastructure Engineering (London or Newcastle)

Service Desk Consultant - 2nd Line (Infrastructure)

Field Service Engineer (f/m/d) North East

JUNIOR SALES ADVISOR

Geotechnical Principal/Associate

Associate IT Systems Analyst

Senior Associate, Payroll Delivery, Newcastle Upon Tyne/Manchester/Belfast 1

Technical Director / Associate Director: Ground Engineering

eDiscovery Specialist

Junior Commercial Advisor

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