Technology consultant Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Cyber Security Consultant
TSG —Gateshead
- £0.01 - £75,000.00 a year
- Remote
- Sales
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Health and Wellness Sales Advisor
Boots —Gateshead
- £13.56 - £15.59 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
13d
Analytics Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- SQL
- AWS
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Technology Services Consultant - Transportation
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Maths
- Bachelor's degree
Customer Success Consultant
Sage —Newcastle upon Tyne
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Mentoring
- Computer networking
- IT
- Gym membership
Senior Information Security Consultant
Waterstons —Durham
- £50,000 - £64,000 a year
- Hybrid work
- Business development
- IT
- Communication skills
- Employee assistance programme
- Sick pay
AI Automation Apprentice
Sage —Newcastle upon Tyne
- Azure
- Mentoring
4d
Sales Consultant
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Sales
- Employee assistance programme
Cybersecurity Consultant / Concierge Security Engineer 2
Arctic Wolf —Newcastle upon Tyne
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance programme
Security Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Analysis skills
- APIs
- Employee assistance programme
- Employee discount
Quick apply
Paid Search Consultant
Mediaworks —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
Sales Consultant (Construction: Saunas) £30k (£50k+ OTE)
Finnmark Limited —Spennymoor
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Free parking
- Annual leave
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Managing Consultant
Leighton —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- AWS
- Agile
- Annual leave
Quick apply
Security Consultant - H&PS
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer networking
- IT
Senior AI Product & Research Engineer (Consultant)
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- AI
- Python
- Employee assistance programme
- Employee discount
Quick apply
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Presales Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

Our open and honest culture where feedback is taken on-board and acted upon

Our social events – annual all expenses paid ‘TSG Festival’ and team building funds

Two paid CSR days per annum that you can use to support the community

Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities

Our responsibility to the environment as we work towards net carbon zero

Flexible working opportunities including home working and hybrid options

Annual salary benchmarking

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.

Ensure communication with the customer is regular with regards to their incident/change request.

Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.

Update TSGs ticketing system and technical information repository with detailed notes.

Liaise with partners and third parties to aid in the resolution of incidents.

Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.

Maintain a high-quality service for our customers.

Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.

Assist in the creation of best practice, new user and leaver guides.

Act as Buddy when required for the induction of new 2nd line team members.

You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate

A full UK driving license is required.

Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.

Extensive knowledge of server and networked environments.

Experience with virtualisation technologies.

Strong background in desktop support.

Proficient understanding of firewalls, anti-virus, and other security technologies.

Hands-on experience with Microsoft Exchange and Office 365.

Ability to tailor coaching and training styles to meet individual needs.

Strong relationship-building skills with the wider business.

Professional telephone manner.

In-depth understanding of firewall technologies.

Experience with cloud-based backup solutions.

Good understanding of on-premises backup technologies.

Knowledge of hosted telephony.

Familiarity with routing and switching.

Experience with enterprise anti-virus software, such as Sophos.

Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

technology consultant jobs in newcastle upon tyne, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Cyber Security Consultant

Health and Wellness Sales Advisor

Analytics Consultant

Senior Technology Services Consultant - Transportation

Customer Success Consultant

Professional Services Engineer

Senior Information Security Consultant

AI Automation Apprentice

Sales Consultant

Cybersecurity Consultant / Concierge Security Engineer 2

Security Consultant

Paid Search Consultant

Sales Consultant (Construction: Saunas) £30k (£50k+ OTE)

Service Desk Consultant - 2nd Line (Infrastructure)

Managing Consultant

Security Consultant - H&PS

Senior AI Product & Research Engineer (Consultant)

Support Specialist

Presales Consultant

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