Banking Work, Jobs in Newcastle Upon Tyne (with Salaries)

Universal Banker (Type 2) RBWM
HSBC Global Services Limited —Hexham
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Banking Representative - Newcastle upon Tyne/Gateshead
Metro Bank PLC —Newcastle upon Tyne
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Hotel
Part Time Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Part-time
- Customer service
13d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- IT
- Financial services
- Annual leave
Team Manager, Customer Account Management
U.S. Bank National Association —Newcastle upon Tyne
- £68,935 - £81,100 a year
- Full-time
- Sales
- Customer service
- Business development
8d
Finance & Administration Assistant
A&P Group —Hebburn
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Client Partner – Banking
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- AWS
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
Post Office Counter Clerk / Customer Service Assistant
Urban Convenience ltd —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
3d
Client Relations Account Manager - 12 Month FTC
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
RBC Brewin Dolphin - Technical Advice Manager
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Business development
- Analysis skills
- IT
Business Development Director, Banking
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- Business development
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Treasury Analyst
Arriva Treasury Company Limited —Sunderland
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
1d
Vehicle Recovery & Remarketing Specialist
Tandem Bank —Newcastle upon Tyne
- Up to £26,000 a year
- Annual leave
- Employee discount
Quick apply
8d
Associate Director, Trading Business & Working Capital, CB Intermediaries
Lloyds Banking Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Banking
7d

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Banking Representative - Newcastle upon Tyne/Gateshead
Metro Bank PLC —Newcastle upon Tyne
We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer,…
£26,230 a year

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Universal Banker (Type 2) RBWM

HSBC Global Services Limited -
Hexham

Apply Now

Job details

Full-time
From £27,200 a year
2 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

banking jobs in newcastle upon tyne

Universal Banker (Type 2) RBWM

Banking Representative - Newcastle upon Tyne/Gateshead

Part Time Customer Service Advisor

Internal Auditor (Financial Services)

Team Manager, Customer Account Management

Finance & Administration Assistant

Client Partner – Banking

Post Office Counter Clerk / Customer Service Assistant

Client Relations Account Manager - 12 Month FTC

RBC Brewin Dolphin - Technical Advice Manager

Business Development Director, Banking

Treasury Analyst

Vehicle Recovery & Remarketing Specialist

Associate Director, Trading Business & Working Capital, CB Intermediaries

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