Customer care coordinator Work, Jobs in Newcastle Upon Tyne (with Salaries)

Customer Service Coordinator
Vertu Motors —Gateshead
- £26,437 a year
- Full-time
- Customer service
- Administrative experience
- Typing
- Employee discount
Quick apply
1d
Senior office Administrator - Facilities coordinator
Hillstar Building Management Ltd —Gateshead
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- In-person
- Free parking
Quick apply
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
8d
Commercial Co-ordinator
Global Manufacturing Supplies (GMS) —Prudhoe
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Order To Cash - Finance and sales coordinator
Sweetdreams Ltd —Ashington
- £28,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
1d
Customer Service & Internal Sales Coordinator
Envea —Ashington
- Full-time
- Sales
- Customer service
- Microsoft Office
Sales Coordinator
Marmax Products —Stanley
- Up to £28,668.15 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply

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customer care coordinator jobs near newcastle upon tyne

Customer Service Coordinator

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£26,437 a year
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Customer service
Administrative experience
Typing
Communication skills

Full job description

Vertu Motors, Gateshead

Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £26,437.

As our Customer Service Coordinator your main tasks and responsibilities will be:

Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries by phone and email.
Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues.
Perform customer contact details Verifications.
Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Communicate and coordinate with internal departments and dealerships.
Follow up on customer interaction
Provide feedback on the efficiency of the customer service process.
Contact customers to respond to inquiries or to notify them of complaint reference details as required.
Refer unresolved customer grievances to designated regional managers/directors for further investigation.

For this role we are looking for you to have:

Knowledge of customer service principles, practices and internal compliance processes.
Knowledge of relevant computer applications & ability to type.
Knowledge of administrative procedures.
Numeric, oral and written language applications

Key Competencies

Interpersonal skills.
Ability to respond in a calm and professional manner when faced with demanding customer interactions.
Communication skills – both verbal and written.
Listening skills.
Problem analysis and problem-solving.
Attention to detail and accuracy.
Adaptability, initiative and flexibility.
A flexible attitude to best working practice-based demands.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity and Paternity

If you are interested in joining the most progressive team in the industry, please apply now!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

#LI-JC1

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Refine Your Search

customer care coordinator jobs in newcastle upon tyne

Customer Service Coordinator

Senior office Administrator - Facilities coordinator

Part Time Sales Sales Support And Media Coordinator

Commercial Co-ordinator

Order To Cash - Finance and sales coordinator

Customer Service & Internal Sales Coordinator

Sales Coordinator

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