Emergency call Work, Jobs in Newcastle Upon Tyne (with Salaries)

Out of Hours Call Handler
Safeguard Call Handling —Chester-le-Street
- £13.27 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
4d
Emergency Works Scheduler
Northern Gas Networks —Sunderland
- From £29,286 a year
- Weekend availability
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
10d
Operations Coordinator
EnviroRod Limited —Newcastle upon Tyne
- £15.00 - £17.50 an hour
- Part-time
- Hybrid work
- Analysis skills
- Flexitime
- Work from home
Quick apply
6d
Emergency Response Volunteer (County Durham)
British Red Cross Volunteer —Durham
- Driving
2d
Event Paramedic
St John Ambulance —Newcastle upon Tyne
11d
Event Doctor
St John Ambulance —Newcastle upon Tyne
11d

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MIS Administrator
Winnovation Training —Newcastle upon Tyne
Administration qualification, or similar experience in a data role. Friendly communication skills to help non-technical staff. Job Types: Full-time, Permanent.
£26,000 - £28,000 a year
Quick apply
Administration Assistant
Jellyfish Energy —Newcastle upon Tyne
Currently on an incredible growth journey, we’re looking for a personable and motivated Credit Controller to help maintain our strong financial performance…
Up to £30,000 a year
Quick apply
11d

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Out of Hours Call Handler

Safeguard Call Handling -
Chester-le-Street

Quick apply

Job details

Permanent | Part-time
£13.27 an hour
4 days ago

Benefits

Company pension
On-site parking

Qualifications

Bilingual
Spanish
Telephony
Customer service
English
Data entry
Computer skills
Phone etiquette
Communication skills

Full job description

Safeguard is the UK's premier provider of call handling and customer support services exclusively to the new-build housing market. Based in Chester Le Street, County Durham, calls are taken from homeowners nationally who have an emergency defect out of hours.

Our highly trained agents determine the nature and priority of the issue and pass the information to designated contractors-plumbers, electricians etc

Vacancy details

We are looking to recruit call handlers to join this exciting operation, and have a range of permanent part time vacancies.. Various positions are available covering evenings and weekends on a flexible rota basis. Please note this is based in our offices at Chester le Street, there is no remote working for this position.

Essential skill

You will have excellent communication skills, be self-motivated, enthusiastic with an eye for detail, with the ability to prioritise your time effectively. You should enjoy solving problems along with the experience to be able to control conversations. You will be confident in your approach, being able to demonstrate effective listening and questioning skills, and have a natural ability to empathise with your customer .

Basic computer skills will be required and full training is provided.

Responsibilities

Handle incoming calls during out-of-hours periods, providing excellent customer service and support.
Utilise computer systems to log calls and track issues efficiently.
Communicate clearly and effectively with clients to gather information and resolve concerns.
Maintain accurate records of all interactions and ensure timely follow-up as needed.
Collaborate with team members to ensure seamless service delivery and address any escalated issues.

Job Types: Part-time, Permanent

Pay: £13.27 per hour

Benefits:

Company pension
On-site parking

Experience:

Customer Service: 1 year (preferred)
Telephony: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

emergency call jobs in newcastle upon tyne

Out of Hours Call Handler

Emergency Works Scheduler

Operations Coordinator

Emergency Response Volunteer (County Durham)

Event Paramedic

Event Doctor

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