Head of customer experience Work, Jobs in Newcastle Upon Tyne (with Salaries)

Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
12d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Head of Operations
Sunderland Engineering Training Association (Seta) —Washington
- £55,000 - £58,000 a year
- Full-time
- Management
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
4d
Group Customer Services Manager
Vertu Motors —Gateshead
- £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
5d
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Management
- Annual leave
Quick apply
12d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Employment Growth Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Commercial Business Development - Head of Commercial Partners - PR2
Parkdean Resorts —Newcastle upon Tyne
- £67,000 - £82,000 a year
- Presentation skills
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
9d
RBC Brewin Dolphin - Head of Platform Relationships
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Business development
- Communication skills
Head of Supply Chain
Nixon Hire —Newcastle upon Tyne
- Full-time
- Military
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Admin Assistant
J Barbour and Sons —South Shields
- Full-time
- Communication skills
- Time management
- Free parking
- Store discount
Quick apply
1d
Team Leader
ASDA —Cramlington
- £13.10 - £14.10 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
3d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- IT
- Annual leave
- Employee assistance programme
2d
Night Manager
ASDA —Boldon Colliery
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
6d
Head of Field Services and Workshop Operations
Siemens —Newcastle upon Tyne
- Full-time
- Hybrid work
- Programmable logic controllers
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
2d
General Manager
The Commisioners Quay Inn —Blyth
- Full-time
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
CX Team Member
Foot Locker —Newcastle upon Tyne
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Part-time Sales Assistant
The Brogue Trader LTD —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply

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Head of Collections

Auxillis -
Peterlee

Quick apply

Job details

Permanent
£75,000 a year
12 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme

Qualifications

Leadership
Negotiation

Full job description

Location: Peterlee, with regular travel to Principia Law in Northwich

This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.

As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.

Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.

Join Auxillis as a Head of Collections and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Competitive salary based on experience, plus annual bonus and company car.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata'd based on working hours). Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 7%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment.

You'll bring:

Significant experience leading collections, recoveries, claims settlement or credit hire operations.
Strong technical knowledge of the credit hire and insurance recovery market.
A proven track record of improving cash collection performance and reducing aged debt.
Experience building and managing senior insurer relationships.
Strong commercial acumen with excellent negotiation and influencing skills.
Experience overseeing litigation strategies and working closely with legal partners.
The ability to lead and develop high-performing teams within a fast-paced operational environment.
A strategic mindset with the ability to translate business objectives into measurable outcomes.
Strong stakeholder management skills with the confidence to influence at senior leadership level.

About Us

You may not know the Auxillis name (soon to be Northgate Insurance Services), but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

Quick apply

Refine Your Search

head of customer experience jobs in newcastle upon tyne

Head of Collections

Head of Training Delivery - Frontline Services

Head of Operations

Group Customer Services Manager

Office Administration Team Leader

General Manager

L&D Services Manager

Employment Growth Manager

Head of Contracts and Operations - Driving Theory Test

Commercial Business Development - Head of Commercial Partners - PR2

RBC Brewin Dolphin - Head of Platform Relationships

Head of Supply Chain

Admin Assistant

Team Leader

IT Service Desk and Support Manager

Night Manager

Head of Field Services and Workshop Operations

General Manager

CX Team Member

Part-time Sales Assistant

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