Head of customer service Work, Jobs in Newcastle Upon Tyne (with Salaries)

Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Project management
- Organisational skills
- Leadership
2d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
6d
Regional Safer Gambling Manager
Admiral Slots —Gateshead
- £46,340 a year
- Weekend availability
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
12d
Head of Business Support and Improvement
Northumberland County Council —Morpeth
- £80,779 - £90,216 a year
- Full-time
- Analysis skills
- AI
- Annual leave
Quick apply
13d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
10d
Lead Recruitment Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
10d
Part-time Sales Assistant
The Brogue Trader LTD —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply
12d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
CX Team Member
Foot Locker —Newcastle upon Tyne
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
10d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Customer Advisor
Vertu Motors —Gateshead
- £26,436.00 - £27,476.80 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Global Partnerships Manager
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Part-time
- CRM software
- Management
- Customer service
3d
Talent Acquisition Coordinator
Newcastle Building Society —Newcastle upon Tyne
- £26,500 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee assistance programme
11d
Head Door Supervisor
T3 Security Limited —Newcastle upon Tyne
- £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
2d
Property and Tenancy Support Manager
Aspire Wellbeing —Newcastle upon Tyne
- £24,420 - £30,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
5d
People & Workforce Strategy Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
2d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
5d
Service Colleague
ASDA —Benwell
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d

I want to receive the latest job alerts for head of customer service in newcastle upon tyne

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer service jobs near newcastle upon tyne

Head of Schemes Relationships

U.S. Bank National Association -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£95,625 - £112,500 a year
2 days ago

Qualifications

Project management
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Working within the European commercial team covering all scheme related activity, management and operations. The role holder will be driven by achieving consistently improving commercial outcomes that are materially important to the European business.

The position requires a strategic and synchronized perspective, extraordinary stakeholder management, and tried and tested change and leadership skills coupled with intellectual curiosity to identify new ideas, challenge the status quo and ultimately be passionate about our relationships with schemes

MAIN ROLE RESPONSIBILITIES:

Acts as a liaison with card schemes, including but not limited too Visa, Mastercard, Discover, Amex, UPI, JCB.
Coaches, supports and optimises the team and their associated processes
Maintains knowledge of all products and services offered by card schemes
Commercial negotiations with the schemes and contract negotiations with partners
Day to day performance management and analysis, driving enablement for volume growth
Ensures the consistent and successful implementation of centralized initiatives and communications at the local market level
Actively participates and drives relevant projects with value-based outcomes
Support with customer facing discussion on cards to drive acceptance Implementation/roll out of Operational process efficiencies and/or Gap analysis for the relevant scheme, working with operations and compliance
Will run the management process across all Scheme related KPI within the European financial plan, running forecasts, RCA and control of action planning

ROLE REQUIREMENTS:

5+ years in a payments industry as a leader or director
Strong commercial acumen and understanding of contractual opportunities
Good knowledge or European payments landscape
Strong communication, negotiation and influencing skills
Ability to work cross functionally and across different markets
Good organizational and project management skills
Effective presentation and strong verbal and written communication skills

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Apply Now

Refine Your Search

head of customer service jobs in newcastle upon tyne

Head of Schemes Relationships

Head of Customer Operations and Insight

Regional Safer Gambling Manager

Head of Business Support and Improvement

Head of Training Delivery - Frontline Services

Head of Security Vetting (Operations)

Lead Recruitment Manager

VacancyTitle: Fleet Strategy and Operations Manager

Part-time Sales Assistant

Customer Relations Clerk

CX Team Member

L&D Services Manager

Customer Advisor

Global Partnerships Manager

Talent Acquisition Coordinator

Head Door Supervisor

Property and Tenancy Support Manager

People & Workforce Strategy Lead

CCTV Operator

Service Colleague

I want to receive the latest job alerts for head of customer service in newcastle upon tyne

Related Searches

Explore jobs in more locations

Job Description

Jobseeker tools

Employer Tools

Browse

Stay Connected