Helpdesk engineer Work, Jobs in Newcastle Upon Tyne (with Salaries)

VoIP & Network Infrastructure Engineer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- In-person
- Free parking
- Annual leave
Quick apply
1d
ICT Engineer Digital Squad
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
13d
Administrator
Branta Consulting Limited —Gateshead
- £24,420 - £25,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Life insurance
Quick apply
3d
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Plumbing
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Cleaning Manager
OCS Group —Bishop Auckland
- £13.71 an hour
- Supervising experience
- Travel
- IT
Quick apply
10d

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ICT Engineer Digital Squad
Durham County Council —Durham
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years…
£35,412 - £39,152 a year
13d

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VoIP & Network Infrastructure Engineer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension

Qualifications

Driving Licence
CSCS
Network infrastructure
Firewall
VoIP
Computer networking
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Network Infrastructure Engineer to join our technical team in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

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helpdesk engineer jobs in newcastle upon tyne

VoIP & Network Infrastructure Engineer

ICT Engineer Digital Squad

Administrator

IT Apprentice

Admin Assistant

Mobile Technical Operative (Multiskilled)

Cleaning Manager

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