About the role;
As a Graduate AI Developer you will play a hands-on role in designing, building, and deploying AI agents as part of TSG’s Applied AI programme. You’ll work within a fast-growing AI practice that already has a live governance framework, senior AI leadership in place, and multiple production agents delivering measurable outcomes for our people and our customers.
From day one, you’ll be embedded in real builds, learning how AI is designed, governed, tested, and deployed at scale across a Microsoft-first technology estate. Your focus will be on building AI agents using Microsoft Copilot Studio and the Power Platform, integrating them with the systems our teams and customers use, including Microsoft 365, Dynamics 365, Halo ITSM, and Azure AI. You’ll work alongside experienced AI engineers, architects, and security specialists to ensure everything you build meets TSG’s quality, security, and governance standards. This role is structured with clear and accelerated career progression and is designed for individuals who want to build real AI systems early in their careers and progress quickly based on capability.
Please note a 2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM discipline is an essential requirement for the role.
This is a hybrid position, and candidates are required to be based within the North East.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Design, build, and deploy low-code AI agents using Microsoft Copilot Studio, Power Automate, Power Apps, and SharePoint
Integrate agents with Microsoft 365, Dynamics 365 (CRM & ERP), Halo ITSM, Azure AI, and TSG OneView
Write and maintain prompts as production deliverables — versioned, reviewed, and tested
Apply TSG’s AI Governance framework (Action Tier Model, Classification Canon, Edge Case Register, Security Architecture)
Build robust test sets including golden cases, regression tests, hallucination checks, and output validation
Instrument every agent with usage and performance metrics from day one
Complete structured Microsoft learning paths in your first three months
Work toward PL‑200, PL‑400, and AI‑102 certifications, fully funded by TSG
Apply learning directly to live customer and internal builds
Collaborate daily with the AI Director, AI & BI Practice
Work with our CISO-led Cyber team for governance sign-off
Engage with the Champion Network, real users providing real feedback
Support pilot and live deployments, including user onboarding
Respond quickly to user feedback and iterate fast
Contribute to the Edge Case Register and shared learnings
Track and improve agent performance based on data, not assumptions
Knowledge, Skills & Experience;
2:1 or above in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related STEM discipline
Projects involving LLMs, agents, NLP, or automation are a strong advantage
Practical understanding of LLM behaviour, limitations, and failure modes
Prompt engineering fundamentals including structured outputs and reasoning techniques
Grounding and RAG concepts
Tool and function-calling patterns in agentic AI
AI evaluation, testing, and human-in-the-loop design
Comfortable with at least one programming language (Python, C#, JavaScript/TypeScript, or similar)
Exposure to Copilot Studio, LangChain, Semantic Kernel, LlamaIndex, AutoGen, or direct LLM APIs
Version control using Git
Evidence of building something end-to-end, academic, professional, or personal
Curious, proactive, and comfortable asking questions early
Clear communicator with both technical and non-technical audiences
Pragmatic, delivery-focused, and data-driven
Collaborative, supportive, and generous with learning
Benefits;
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards
If this sounds like the role for you, please apply today to be considered.
