Receptionist/Administrator (Part-Time)
Weaverham Surgery
Job Summary
Weaverham Surgery is looking to recruit two part-time Receptionist/Administrators to join our busy, friendly, and supportive General Practice team.
The successful candidates will work two full days per week (8:00am–6:30pm) with an unpaid one-hour lunch break.
We are looking for reliable, enthusiastic individuals who are flexible and willing to provide additional cover for annual leave and sickness when required. This is an excellent opportunity for someone who enjoys working with people in a fast-paced healthcare environment and is committed to providing excellent patient care.
As the first point of contact for our patients, you will be responsible for receiving, assisting and directing patients to the appropriate service or healthcare professional in a courteous, efficient and compassionate manner. You will also provide administrative support to the wider practice team while maintaining a positive and professional image of the surgery, both in person and over the telephone.
Main Duties of the Role
The successful applicant will:
- Provide a welcoming and professional reception service to patients and visitors.
- Answer telephone calls promptly and courteously, directing calls and taking messages where appropriate.
- Book, amend and cancel appointments accurately.
- Identify patients requiring urgent medical attention and ensure they are appropriately signposted.
- Respond to patient enquiries or refer them to the appropriate member of the practice team.
- Cover all reception positions as required.
- Arrange ambulance transport requests and accurately record all relevant information within the patient's medical record.
- Process, scan and file correspondence and clinical documents into the correct patient records.
- Maintain accurate patient records using the clinical computer system.
- Support colleagues with administrative duties as required.
- Complete delegated tasks from the Operations Manager or Practice Manager, including private work and developing skills in other areas of the practice.
- Undertake any other reasonable duties appropriate to the role.
About You
The ideal candidate will have:
- Excellent customer service skills.
- An excellent telephone manner.
- Good IT and computer skills.
- Strong communication and interpersonal skills.
- The ability to remain calm under pressure.
- Excellent organisational skills and attention to detail.
- The ability to work both independently and as part of a team.
- A flexible and adaptable approach to work.
- Previous reception, administration or customer service experience (experience in General Practice is desirable but not essential as full training will be provided).
About Weaverham Surgery
Weaverham Surgery is a welcoming, team-focused practice providing high-quality care to approximately7,100 patients.
Our clinical and administrative team includes:
- Three GP Partners
- Salaried GPs
- Practice Nurses
- Healthcare Assistant
- Practice Manager
- Operations Manager
- Eleven members of the Administration and Reception Team
We pride ourselves on being a supportive practice where teamwork, professionalism and patient care are at the heart of everything we do.
What We Are Looking For
We value people who are:
- Reliable and dependable.
- Friendly and approachable.
- Adaptable and willing to learn.
- Able to communicate effectively with patients and colleagues.
- Committed to delivering outstanding customer service.
- Able to work efficiently in a busy environment while maintaining confidentiality and professionalism.
If you are looking to join a friendly and supportive practice where no two days are the same, we would love to hear from you.
Job Type: Part-time
Pay: From £12.92 per hour
Benefits:
Application question(s):
- Why do you think you would be good at the role?
- Why do you want to work at Weaverham Surgery?
- What do you think this role will involve?
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Language:
Work Location: In person
