Retention manager Work, Jobs in Newent, Gls (with Salaries)

Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Manager CRM
Ecotricity —Stroud
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee discount
Quick apply
10d
Senior CRM Manager
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
Sales and Commercial Manager
Cotswold Ingredients —Wotton-under-Edge
- Full-time
- CRM software
- Management
- Sales
Quick apply
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
Children's Residential Support Workers - Support Worker, Senior Support Worker & Deputy Manager
Kinsman Residenital Homes Ltd —Ledbury
- £15 - £50 an hour
- Overtime
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
Key Account Manager
Mitie —Gloucester
- Full-time
- Customer service
- Leadership
4d
People Partner - Band 8a
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Analysis skills
- Annual leave
- Employee discount
8d
Senior Manager CRM (4 month Fixed Term Contract)
Ecotricity —Stroud
- Hybrid work
- Travel
- Employee discount
10d
Head of Commercial
Pharmacy2U —Hill
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Private Client Consultant
St. James's Place —Cirencester
- Business development
- Leadership
- Communication skills
- Annual leave
5d
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Marketing Automation Manager
Ecotricity —Stroud
- Full-time
- Hybrid work
- Social media management
- Customer service
- SQL
- Employee discount
- Referral programme
Quick apply
10d
Head of eCommerce
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
Service Manager
Priory —Stroud
- £50,000 a year
- Full-time
- Care plans
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Trainee Property Manager
Move Property Sales & Lettings —Cheltenham
- £23,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
Multi Skills Lecturer in Construction
Heart of Worcestershire College —Malvern
- £26,687 - £41,413 a year
- Full-time
- English
- Supervising experience
- First Aid Certification
- Annual leave
13d
Sales & Customer Service Executive
Cytoplan Ltd —Worcester
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
5d
Director, Regional Business Development
VSE Careers —Lydney
- Full-time
- Management
- Sales
- Customer service
Social Worker (EDT)
Gloucestershire County Council —Gloucester
- £39,152 - £47,181 a year
- Weekend availability
- Hybrid work
- English
- Annual leave
- Employee assistance programme
12d

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Client Retention Manager

Vergo -
Gloucester

Quick apply

Job details

Benefits

Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme

Qualifications

Microsoft Office
Analysis skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

We are recruiting a Client Retention Manager to join our Business Services team at our Gloucester head office. Reporting to the Business Services Director, this role is focused on reducing contract terminations by working directly with dissatisfied or atrisk customers to address concerns and support service recovery.

The role acts as a primary point of contact for escalated accounts and works closely with internal teams to resolve service issues, restore customer confidence, and identify trends that impact client retention.

What the role involves

Managing atrisk customers and service recovery

Identifying atrisk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
Making prompt contact with customers to understand concerns, investigate root causes, and agree expectations for recovery
Developing structured service recovery plans with Operations, Scheduling, Customer Service, and Regional Management
Monitoring service delivery, visit compliance, and issue resolution to stabilise customer relationships
Maintaining regular communication with customers throughout the recovery process and ensuring commitments are met

Tracking, reporting and insight

Maintaining accurate records of atrisk cases, actions taken, communications, and outcomes
Producing regular reports on retention trends, saved contracts, recurring issues, and improvement opportunities
Identifying patterns and service gaps that impact customer retention

Working with colleagues

Promoting early escalation of potential cancellations across Helpdesk, field teams, and sales
Providing guidance to colleagues on effective service recovery and retention behaviours
Supporting continuous improvement initiatives aimed at reducing servicedriven cancellations
Contributing to departmental KPIs and achieving individual performance targets

Contract terminations

Managing the endtoend contract termination process where recovery is not achievable
Ensuring accurate system updates, completion of required administration, and timely communication to internal stakeholders

What were looking for

Experience

Experience in customer relationship management or service recovery within a contractdriven service environment
Experience handling dissatisfied customers and restoring confidence in service delivery
Understanding of operational service delivery and crossfunctional working

Desirable

Knowledge of pest management services
Experience working with SLAs, KPIs, and contract performance measures

Skills

Excellent interpersonal, verbal, and written communication skills
Strong problemsolving and analytical skills
Commercial awareness and proactive approach
Ability to work independently and manage multiple cases at the same time
Strong organisational skills with high attention to detail
Collaborative approach with the ability to work across departments
Proficiency in MS Office / Office 365 and ability to learn new systems

Attitudes

Commitment to high standards of customer service and service quality
Positive, solutionfocused approach with resilience under pressure
Commitment to continuous improvement and operational excellence
Supportive and collaborative teamfocused approach
Commitment to Quality, Health, Safety, Security, and Environmental standards

What We Offer:

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme, including access to a 24/7 GP and prescription service

Employee wellness programmes

Life assurance

Employee referral programme

If you are interested in this role, please apply now and forward an up-to-date copy of your CV.

Quick apply

Refine Your Search

retention manager jobs in newent, gls

Client Retention Manager

Senior Manager CRM

Senior CRM Manager

Sales and Commercial Manager

Human Resources Business Partner

Children's Residential Support Workers - Support Worker, Senior Support Worker & Deputy Manager

Key Account Manager

People Partner - Band 8a

Senior Manager CRM (4 month Fixed Term Contract)

Head of Commercial

Private Client Consultant

Account Manager

Marketing Automation Manager

Head of eCommerce

Service Manager

Trainee Property Manager

Multi Skills Lecturer in Construction

Sales & Customer Service Executive

Director, Regional Business Development

Social Worker (EDT)

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