Senior it Work, Jobs in Newham, Gtl (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
11d
(Senior) Mental Health Support Worker
Hilton Supported Living —London
- £14.24 an hour
- Part-time
- Medication administration
- Customer service
- Computer literacy
Quick apply
5d
Senior Director, Technology - Europe
Hines —London
- AI
- Leadership
6d
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills
IT Manager
RFI Global —London
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Human resources
- Annual leave
- Employee discount
Quick apply
13d
Cabinet Support Officer
London Borough of Barking and Dagenham —London
8d
Head of Enterprise IT
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
23h
Cabler
JSM Group —London
- Travel
Quick apply
12d
Senior IT Operations Analyst
The Salvation Army —London
- £46,885 a year
- Full-time
13d
Library Assistant
Newham Council —Plaistow
- £29,856 a year
- Part-time
- Customer service
- IT
6d
Senior IT Business Partner
ISS Facility Services —London
- Customer service
Quick apply
10d
IT Director
Sovereign AI —London
- Hybrid work
- Azure
- Computer Science
- AWS
Senior IT Support Engineer
Allica Bank —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- SharePoint
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
IT Director
Linear Executive Search —West End
- £115,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Software development
- Work from home
- Employee stock ownership plan
Quick apply
Junior Support Engineer (London, UK)
Avolution —London
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
5d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
1d
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
4d
Account Manager
Havas Group —London
- Full-time
5h

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
11 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior it jobs in newham, gtl

Remote Support Desk Operative

(Senior) Mental Health Support Worker

Senior Director, Technology - Europe

Senior IT Support Engineer - UK - Hybrid

IT Manager

Cabinet Support Officer

Head of Enterprise IT

Cabler

Senior IT Operations Analyst

Library Assistant

Senior IT Business Partner

IT Director

Senior IT Support Engineer

Media Relations Consultant

IT Director

Junior Support Engineer (London, UK)

Senior Customer Success Manager

Office Manager / Facilities Manager

Head of Technology, Data and Transformation

Account Manager

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