Senior service delivery manager Work, Jobs in Newham, Gtl (with Salaries)

Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Delivery Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- IT
- Leadership
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
7d
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
5d
Supervision Senior Manager
Independent Football Regulator —London
- £74,210 - £91,915 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Presentation skills
- Annual leave
- Sick pay
12d
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
4d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Senior Facilities Manager
Unibail-Rodamco-Westfield —Westfield Stratford City
- Weekend availability
- Maintenance
- Continuous improvement
- Leadership
Senior Project Manager
Morningstar —London
- £59,400.00 - £82,866.66 a year
- Full-time
- Hybrid work
- Project management
- Financial services
- Communication skills
5d
Senior Delivery Manager
Informed Solutions —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Senior Delivery Manager
Version 1 —London
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Senior Property Manager
Rendall & Rittner —London
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
21h
Operations Manager
Chosen Care Group Ltd —London
- £35,000 - £36,000 a year
- Full-time
- Driving
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply

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senior service delivery manager jobs near newham, gtl

Senior Housing Manager

Pinnacle Group -
London

Quick apply

Job details

£39,000 - £41,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Analysis skills
Leadership
Communication skills

Full job description

Job Introduction

Pinnacle Group is looking for an experienced Senior Housing Officer to join our Housing team within the Homes division. The successful candidate will be responsible for delivering a comprehensive housing management service across the contract, taking day-to-day supervisory responsibility for operations, providing local leadership and line management to a Housing Assistant, and working closely with the Area Housing Manager/Housing Team Manager to maintain effective client relationships. The role includes monitoring housing service performance and all aspects of tenant and leaseholder management, producing regular performance reports, identifying key issues and solutions, and overseeing the performance of repairs, maintenance, and estate services contractors. As a member of the Management Team for our PFI contracts, the post holder will also contribute to the strategic direction and delivery of the contract, ensuring services meet the diverse needs and aspirations of tenants and leaseholders, enhance quality of life for residents, and achieve all contractual key performance indicators and service delivery requirements.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have significant experience in a fast-paced housing management environment, with a strong understanding of social housing legislation and proven experience of managing complex tenancy, leasehold, anti-social behaviour and customer service issues. You will be a confident leader with the ability to motivate, develop and performance manage staff, while building strong relationships with residents, clients and key stakeholders. You will have a track record of delivering high-quality housing services that achieve contractual targets and enhance resident satisfaction. A Chartered Institute of Housing qualification, or equivalent experience within a social housing setting, would be advantageous.

This is an office based role, 9am to 5pm.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Inspire, develop, and empower your direct report(s) to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
Ensure that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
Performance manage your direct report(s) to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected of them and achieve individual and team targets and objectives. Carry out relevant action to address under performance, capability or sickness issues in a timely and appropriate fashion.
Support and assist the Area Housing Manager / Housing Team Manager to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
Lead the day-to-day delivery of key housing management services, including void management, tenancy checks, tenancy and leasehold matters, complaint and correspondence resolution, and the effective management of anti-social behaviour cases, ensuring a high-quality service for residents.
Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Work with the Area Housing Manager / Housing Team Manager to ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Key Requirements:

Significant experience working in a fast-paced housing management environment, with the ability to manage complex cases, competing priorities and changing service demands.
Proven leadership skills with the ability to motivate, develop and performance manage staff, while effectively managing resources to achieve challenging targets and objectives.
Strong knowledge of social housing legislation, combined with a track record of improving services and outcomes for tenants and leaseholders.
Excellent customer service and communication skills, with the ability to build effective relationships at all levels and deliver a resident-first, solutions-focused approach.
Strong analytical and decision-making skills, with the ability to interpret performance data, produce professional reports, identify issues and implement effective solutions under pressure.
Chartered Institute of Housing (CIH) qualification, or substantial equivalent experience and a proven track record of success within a social housing environment

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

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senior service delivery manager jobs in newham, gtl

Senior Housing Manager

Senior Service Delivery Manager

Regional Service Improvement Manager

Customer Service Manager

Senior Programme & Service Delivery Directors

Senior Delivery Manager

Senior Agile Delivery Manager

Operations Manager

Security Manger

Senior Service Delivery Manager

Delivery Manager

Supervision Senior Manager

Senior Events Manager

Service Delivery Manager

Senior Facilities Manager

Senior Project Manager

Senior Delivery Manager

Senior Delivery Manager

Senior Property Manager

Operations Manager

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