Service desk engineer Work, Jobs in Newhaven, Esx (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
12d
2nd Line Support Engineer
Netsense —Burgess Hill
- £25,000 - £35,000 a year
- Full-time
- Azure
- Scripting
- In-person
Quick apply
1d
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Administrator
General Dynamics Mission Systems - United Kingdom —Hastings
- £25,560 - £31,950 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Hard Services Manager - Brighton
Chartwells —Brighton
- £42,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Technical Author
Acron Aviation Inc —Crawley
- Full-time
- Communication skills
- HTML
- Employee assistance programme
- Gym membership
Quick apply
Lead Technician (Supervisor)
Balfour Beatty —Brighton
- Hybrid work
- Maintenance
- Annual leave
4d
Senior Software Engineer, Core Experiences - Brighton, United Kingdom
Speechify —Brighton
- Remote
- Java
- APIs
12d

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2nd Line Support Engineer
Netsense —Burgess Hill
While we value efficiency through automation, your core mission is to provide high-quality, face-to-face and telephone support and ensure that every ticket is…
£25,000 - £35,000 a year
Quick apply
1d
1st Line Support Engineer
ActiveIT —Storrington
This job will predominantly be office based but will require trips to client sites on a regular basis, therefore a car owner and full uk driving licence is…
£24,420 - £29,000 a year
Quick apply
12d

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First Response Engineer - Service Desk - MSP

Uptime -
Brighton and Hove

Quick apply

Job details

Full-time
12 days ago

Qualifications

Windows
Microsoft Office
Analysis skills
Remote access software
IT support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

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service desk engineer jobs in newhaven, esx

First Response Engineer - Service Desk - MSP

2nd Line Support Engineer

IT Operations Engineer - Fixed Term Contract

Administrator

Hard Services Manager - Brighton

Technical Author

Lead Technician (Supervisor)

Senior Software Engineer, Core Experiences - Brighton, United Kingdom

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