Helpdesk support Work, Jobs in Newmains, Nlk (with Salaries)

Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
9d
IT Desktop Support
Axiom Technologies —Glasgow
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
23h
Digital Helpdesk Support Apprentice
QA Apprenticeships —Glasgow
- £19,000 a year
- Monday to Friday
- Writing skills
- Continuous improvement
- Travel
8d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
10d
Experienced Technical/Engineering Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £28,000 a year
- Full-time
- Accounting
- In-person
- Communication skills
Quick apply
9d
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Writing skills
- Computer skills
- In-person
Quick apply
Helpdesk Administration Apprentice
Mitie —Glasgow
- £17,056 a year
- No experience needed
- Contracts
- Business
5d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
2d
Operational Resilience Assistant Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Financial services
10d
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Computer literacy
- English
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
Senior Procurement Systems Specialist
BAE Systems —Glasgow
- Up to £40,000 a year
- ERP systems
- Communication skills
1d
Painter and Decorator
OCS Group —Alloa
- Monday to Friday
Quick apply
Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
20h
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
1d
CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER
HSBC Global Services Limited —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
20h
Mobile Multi-Skilled Engineer - Electrical Bias
OCS Group —Livingston
- 12 hour shift
- Computer literacy
Quick apply
Electrician
OCS Group —Falkirk
- Overtime
- Computer literacy
- Referral programme
Quick apply
Custody Tax Technical Manager
HSBC Global Services Limited —Edinburgh
- Full-time
20h

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Helpdesk Administrator

Stein Group Limited
Hamilton

Quick apply

Job details

Full-time
Up to £26,500 a year
9 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder liaison
Internal department liaison
Technical support
Task prioritisation
Customer support
Customer interaction
Appointment scheduling
Communication skills
Project progress tracking
Time management

Full job description

Job Title: Helpdesk Administrator

Job Overview:
We are looking for a proactive and customer-focused Helpdesk Administrator to join our team. In this role, you will be responsible for liaising with clients, organizing appointments, appointing engineers, and ensuring that each project runs smoothly from start to finish. Your strong communication skills, attention to detail, and ability to coordinate multiple tasks will be essential in providing excellent customer service and ensuring timely and successful project delivery.

Key Responsibilities:

Serve as the primary point of contact for clients, ensuring clear communication regarding appointments, project updates, and requirements.
Coordinate and schedule appointments between clients and engineers, ensuring availability and efficient use of resources.
Work closely with engineers to ensure they are assigned to the correct tasks, with all necessary project details and requirements provided.
Ensure that projects run smoothly by monitoring schedules, resolving scheduling conflicts, and managing any issues that may arise.
Provide clients with regular updates on the status of their projects, ensuring they are informed at every stage of the process.
Maintain accurate records of all client interactions, appointments, and engineering assignments within the helpdesk system.
Handle customer inquiries, concerns, and feedback in a professional and timely manner, escalating issues when necessary.
Collaborate with internal teams to ensure all project requirements are met, including resource allocation and technical support.
Assist with troubleshooting any issues that arise during the appointment scheduling or project execution process.
Ensure compliance with company policies, safety regulations, and client-specific requirements.

Qualifications:

Previous experience in a customer service, helpdesk, or administrative role essential, preferably in a technical or engineering environment.
Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
Strong verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
Ability to work independently and as part of a team to meet project deadlines.
Experience with helpdesk software or scheduling tools is a plus.
A proactive attitude with a focus on problem-solving and ensuring customer satisfaction.
Ability to remain calm under pressure and manage multiple tasks simultaneously.
Basic technical understanding of engineering or service-related projects is a plus but not essential.

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
On-site parking

Experience:

customer service, helpdesk, or administrative role: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in newmains, nlk

Helpdesk Administrator

IT Desktop Support

Digital Helpdesk Support Apprentice

Customer Service Helpdesk Assistant

Experienced Technical/Engineering Helpdesk Administrator

Maintenance Planner

Helpdesk Administration Apprentice

Nightshift Operator

L1 Service Desk Team Leader

Mobile Regional Technical Supervisor

Operational Resilience Assistant Manager

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Senior Procurement Systems Specialist

Painter and Decorator

Client Services Manager

Global Payment Solutions- Client Service Manager- French Speaking

CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER

Mobile Multi-Skilled Engineer - Electrical Bias

Electrician

Custody Tax Technical Manager

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