- West Suffolk College, Bury St Edmunds
- 1 FTE - 37 hours per week, 52 weeks per year - Permanent
- Salary: £24,570 - £25,401 per annum (Dependent on qualifications and experience)
We are seeking a dedicated Service Desk Technician to join our IT Team. In this role you will provide first-line support to internal IT and non-IT employees, resolving hardware, software and networking issues efficiently and professionally through our Freshservice Portal, email, telephone, or face-to-face. You will help maintain our Microsoft and wider IT environment, support remote users, assist with college asset management within our service desk systems, and contribute to a range of IT projects and activities that enhance our service delivery.
This position demands excellent communication and customer service skills, with hands-on experience in first-line support and a solid understanding of Windows operating systems, Active Directory, Office 365, and general IT systems. You will monitor and assess incident severity, work within an ITIL-based environment to meet agreed SLAs and collaborate with internal teams and external vendors to escalate and coordinate support where needed. The ideal candidate will be confident in troubleshooting PCs, laptops, printers and wireless networking technologies, and keen to document and enforce system standards and IT policy.
You should hold a minimum of five GCSEs (or equivalent) including English and Maths, with further qualifications in business administration or IT being desirable. A willingness to grow professionally through ongoing training and development is essential, as is the ability to work on your own initiative and adapt to reasonable duties across the wider Eastern Education Group when required. If you enjoy helping others and thrive in a dynamic IT environment, we’d love to hear from you.
We offer a wide range of staff benefits including:
- Membership into Local Government Pension Scheme
- Family friendly policies and flexible working
- Access to our Employee Assistance Programme
- Employee wellbeing initiatives
- Free parking
- Canteen
- Company events
- Access to various memberships and discount schemes
- Learning and development opportunities, including staff development days
- Funded subject course development for your role
- Range of staff communities, including EDI and neurodiverse communities
- Career progression opportunities
Eastern Education Group is a dynamic and forward-thinking education provider committed to delivering high-quality learning experiences across multiple institutions. Our group encompasses a diverse range of educational settings, including schools, further education colleges, and specialist learning provisions, ensuring that learners of all ages and backgrounds receive the support and opportunities they need to succeed.
At the heart of our mission is a dedication to excellence, inclusivity, and innovation in education. We strive to create an environment where students can thrive academically, socially, and professionally. Through strong partnerships with local communities, businesses, and industry leaders, we ensure our curriculum remains relevant, equipping students with the skills and knowledge required for future careers.
Our group also prioritises supporting students with additional learning needs, offering specialist provisions for those with SEND (Special Educational Needs and Disabilities), SEMH (Social, Emotional, and Mental Health needs), and vocational training to empower every learner. We take a holistic approach to education, combining academic excellence with pastoral care, safeguarding, and wellbeing initiatives to foster a safe and supportive learning environment.
As a collective, Eastern Education Group is committed to continuous improvement, innovation, and maintaining high standards across all our institutions. We work closely with regulatory bodies, including Ofsted, to ensure compliance and the highest quality of teaching, learning, and student support. Our leadership team, educators, and support staff are dedicated to shaping the future of education, driving positive change, and enabling learners to realise their full potential.
As a Group, our Character Strengths and Mission Statement underpin our expectations of all our students and employees. Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview.
This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance.
The Group is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
For further information please contact our recruitment team at: [email protected]
Completed application forms should be made via our recruitment portal. If you have not heard from a member of the HR Team within 14 working days of the closing date, please presume your application has not been successful on this occasion.
TO APPLY FOR THIS ROLE PLEASE VISIT OUR WEBSITE AND APPLY DIRECTLY VIA OUR PORTAL. WE CANNOT ACCEPT INDEED APPLICATIONS OR CVS AS A FORMAL APPLICATION, THANK YOU.
Closing Date: 8:00am on Wednesday 8th July
Interviews: To be held shortly thereafter
We reserve the right to appoint prior to listed closing date, early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.
The Group is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.
All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website.
Pay: £24,570.00-£25,401.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
