It support Work, Jobs in Newnham, Wor (with Salaries)

IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
13d
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
8d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Digital & AI Support Apprentice
QA Apprenticeships —Hereford
- £17,000 a year
- Full-time
- Customer service
- Windows
- Driving
Service Desk Analyst
ETL Systems Ltd —Hereford
- Full-time
- Windows
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
4d
1st Line ICT Desktop Technician
Hereford and Worcester Fire and Rescue Service —Hindlip
- £26,403 - £28,142 a year
- Full-time
- Windows
- IT
- Time management
- Free parking
- Annual leave
10d
Technical Customer Support Specialist
team.blue UK —Worcester
- 12 hour shift
- Hybrid work
- English
- Linux
1d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Technical Support
Avensys UK Ltd —Kidderminster
- £55,000 a year
- Full-time
- Maintenance
- Plumbing
- IT
- Annual leave
- Sick pay
3d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
1d
Support & Installation Engineer - Telecoms
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
IT Apprentice
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Microsoft Office
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme

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IT Applications Support Analyst

JVM Castings (Worcester) Ltd
Kidderminster

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year
13 days ago

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Power BI
Driving Licence
Microsoft Excel
Computer Science
ERP systems
Business processes
Microsoft Office
SQL
Analysis skills
Bachelor's degree
ITIL
IT support
IT
Business
Communication skills
Information Technology

Full job description

Job Overview
We are looking for a Graduate IT Applications Support Analyst to join our growing IT team. This is an excellent opportunity for a graduate or early-career professional to build a strong foundation in business applications and ERP systems, gaining hands-on exposure to real-world IT support, system analysis, and a major ERP transformation programme spanning multiple sites across the group. You will work alongside experienced IT and business colleagues, developing your technical and analytical skills in a structured, supportive environment with clear opportunities to progress.

About us

We are a multi-site organisation with operations across Worcestershire and the Midlands. Our IT team plays a central role in supporting business operations and driving digital transformation, including a significant ERP implementation programme that touches every part of the business. We are proud to offer our IT colleagues the opportunity to work on meaningful projects that have a real impact on how the business operates.

What you will do

Support business applications, ERP systems, and user queries across multiple sites
Assist with ERP migration, testing, data activities, workflows and documentation
Help investigate and resolve incidents, service requests, and application issues
Work with users, vendors, and the wider IT team to improve systems and processes
Support reporting, training, and ongoing system improvements
Log, track, and follow up on support tickets through to satisfactory resolution, maintaining accurate records in the incident management system
Assist with user acceptance testing (UAT), regression testing, and system upgrades, helping to ensure changes are documented and communicated effectively
Contribute to the production of reports, dashboards, and data extracts to support business decision-making
Help maintain system documentation, process guides, and user training materials
Liaise with third-party software vendors and internal stakeholders to investigate issues and progress resolutions
Support data migration activities, including data cleansing, validation, and reconciliation as part of the ERP programme

What we are looking for

A degree in IT, Business Systems, Computer Science, or a similar subject, or equivalent relevant experience
Strong analytical and problem-solving skills
Good communication skills and a willingness to learn
An interest in business applications, ERP systems, and IT support
Placement year, internship, service desk, or super-user experience would be beneficial but is not essential
A full UK driving licence and access to your own vehicle for business travel between sites
Ability to manage multiple tasks and priorities effectively, with a methodical and organised approach to work
Comfortable working both independently and as part of a team in a fast-paced, multi-site environment
Basic understanding of or exposure to SQL, databases, or data analysis tools would be advantageous
Familiarity with ITIL concepts or IT service management principles is desirable but not essential
Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI or similar reporting tools is a plus

Key skills and competencies

The following competencies reflect what we believe is important for success in this role:

Analytical thinking – ability to break down complex problems, interpret data, and identify practical solutions
Attention to detail – accurate in logging issues, maintaining records, and validating data
Communication – able to translate technical information clearly for non-technical users and liaise confidently with colleagues and vendors
Adaptability – comfortable picking up new systems, tools, and processes in a changing environment
Collaboration – works well within a team, contributes positively, and supports colleagues across departments
Customer focus – takes ownership of user queries and sees issues through to resolution
Continuous learning – proactively builds knowledge of ERP systems, business processes, and IT best practice
Organisation – manages own workload effectively, prioritises tasks, and meets deadlines

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Ability to commute/relocate:

Kidderminster DY11 7QE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you require visa sponsorship?

Education:

Bachelor's (preferred)

Experience:

ERP systems: 2 years (required)
SQL: 2 years (required)
Microsoft Excel: 2 years (preferred)
ITIL: 2 years (required)
Power BI: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (preferred)

Location:

Kidderminster DY11 7QE (preferred)

Work Location: In person

Quick apply

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