Service delivery manager Work, Jobs in Newport, Nwp (with Salaries)

IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Cardiff
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Area Supervisor
SBFM —Newport
- £29,000 a year
- Travel
- IT
- Communication skills
Supplier Manager
Welsh Water —Newport
- £74,700 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation
13d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
13d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
IT Service Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
11d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Estates and Facilities Security Manager
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
11d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Service Manager
THE NATIONAL AUTISTIC SOCIETY —Axbridge
- £32,577 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Online
Sainsbury's —Newport
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
5d
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
Service Delivery Manager (Defence Team)
NCC —Bristol
- £54,102 - £67,056 a year
- Call to connect
- Hybrid work
- Management
- Travel
- IT
10d
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
Retail Sales Assistant - Keyholder
The Works —Newport
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
6d
Lead Intelligence Analyst
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Part-time
- Hybrid work
- Presentation skills
- Free parking
- Annual leave
10h

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service delivery manager jobs near newport, nwp

IT Service Delivery Manager

ARO -
Cardiff

Quick apply

Job details

Full-time
£50,000 - £58,000 a year

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Driving Licence
Customer service
ITIL
IT
Communication skills

Full job description

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: up to £58,000 DOE + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

Taking ownership of the service that’s being delivered
Building and maintaining effective business relationships with customers
Proactive SLA management to ensure we are meeting SLA and associated KPIs
Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth
Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
Delivery of reports and service review meetings remotely or onsite as per contract
Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers
Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules

Requirements

Essential

Previous experience as an SDM and managing large customers
Conversant with the ITIL Framework (IT Infrastructure Library)
Experience of working in a service management role within an Information Technology environment
Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
Strong communication skills – written and verbal with an understanding of situational best practices
Ability to lead, manage and/or influence both internal resources and customer resources to achieve successful outcomes
Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service

Desirable

Evidence of achieving promoter level relationship scores amongst customer portfolios
Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
Experience of delivery ITIL aligned services

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

service delivery manager jobs in newport, nwp

IT Service Delivery Manager

Pharmaceutical Delivery Driver

Area Supervisor

Supplier Manager

Agile Delivery Manager

Helpdesk Manager

IT Service Manager

Risk Manager

Estates and Facilities Security Manager

Service Desk Manager

Senior Capture Manager

Service Manager

Customer and Trading Manager - Online

Fleet Business Development Manager

Client Services Manager

Senior Project Manager

Service Delivery Manager (Defence Team)

Store Manager

Retail Sales Assistant - Keyholder

Lead Intelligence Analyst

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