Bridge engineer Work, Jobs in Newport (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
17h
Field Service Engineer
Bridge Coffee Roasters —Cardiff
- £34,000 - £36,000 a year
- Overtime
- Customer service
- Computer literacy
- Programmable logic controllers
Quick apply
15h
Graduate Civil & Structural Engineer (Technical or Project Delivery)
Vulcain Engineering Group —Cardiff
- Civil engineering
- Engineering
- Analysis skills
5d
Civil Engineer
Amey Ltd —Saint Mellons
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
Graduate Civil & Structral Engineer
Vulcain Engineering Group —Cardiff
- Civil engineering
- Engineering
- English
6d
Principal Bridge Engineer
WSP —Cardiff
- Part-time
- Hybrid work
- Civil engineering
- Mentoring
- Business
- Flexitime
- Work from home
Multi-Skilled Engineer
PCI Pharma Services —Tredegar
- Weekend availability
- Project management
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
4d
Senior Engineer (Bridge)
COWI —Bristol
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
- Gym membership
Assistant Engineer/Engineer - Civil
WSP —Bristol
- Civil engineering
- Engineering
- Master's degree
Principal & Senior Geotechnical Engineer
Vulcain Engineering Group —Cardiff
- Engineering
- Master's degree
- Business development
Machine Learning Engineer (All Levels)
Rowden —Bristol
- £50,000 - £95,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- No degree
- Mentoring
Quick apply
4d
Senior Data Engineer (Machine Learning (ML))
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Machine learning
- Travel
- Annual leave
- Employee assistance programme
10d
Site Agent/Senior Site Agent
AmcoGiffen —Pontyclun
- £55,000 - £68,000 a year
- Full-time
- Civil engineering
- Management
- Engineering
- Annual leave
- Life insurance
Quick apply
Senior or Principal Structural Engineer - Rail & Bridge Structures
Vulcain Engineering Group —Bristol
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Flexible schedule
Senior Planner
AmcoGiffen —Llantrisant
- £65,000 - £75,000 a year
- Full-time
- Civil engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Information Analyst - Nuclear
Assystem —Bristol
- Hybrid work
- Annual leave
- Flexible schedule
AI Solutions Engineer (38005) -
Bupa Dental Care —Bristol
- Full-time
- Master's degree
- Travel
- AI
- Employee discount
- Referral programme
4d
Senior Software Test Engineer
Rowden —Bristol
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Mentoring
Quick apply
CAD Technician
AmcoGiffen —Pontyclun
- £35,000 - £45,000 a year
- Full-time
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Quick apply
Data Engineer
Somerset Bridge Group —Bristol
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Referral programme
Quick apply
7d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
17 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

bridge engineer jobs in newport

Customer Service and Office Manager

Field Service Engineer

Graduate Civil & Structural Engineer (Technical or Project Delivery)

Civil Engineer

Graduate Civil & Structral Engineer

Principal Bridge Engineer

Multi-Skilled Engineer

Senior Engineer (Bridge)

Assistant Engineer/Engineer - Civil

Principal & Senior Geotechnical Engineer

Machine Learning Engineer (All Levels)

Senior Data Engineer (Machine Learning (ML))

Site Agent/Senior Site Agent

Senior or Principal Structural Engineer - Rail & Bridge Structures

Senior Planner

Information Analyst - Nuclear

AI Solutions Engineer (38005) -

Senior Software Test Engineer

CAD Technician

Data Engineer

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