Complaints manager Work, Jobs in Newport (with Salaries)

Business Case Manager
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Analytics
6d
Interim General Manager
Innoflate —Newport
- £32,000 - £36,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
1d
Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
Project Manager
Office for National Statistics —Newport
- £56,861 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Budgeting
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
1d
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
2d
Night Manager - Coldra Court
The Celtic Collection —Newport
- £30,900 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee discount
5d
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
12d
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
9d
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Annual leave
Health and Safety Manager
The Celtic Collection —Newport
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee discount
Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
21h
Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
19h
Deputy General Manager
Lane7 - Cardiff —Cardiff
- £38,000 - £40,000 a year
- Full-time
- Guest services
- Leadership
- Referral programme
Quick apply
Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
16h
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
12d
Travel Consultant
Edwards Coaches Ltd —Llantrisant
- From £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Employee discount
Quick apply
1d
General Manager
Giovanni's Restaurant Group —Cardiff
- £40,000 - £60,000 a year
- Weekend availability
- Management
- Inventory control
- Sales
- Free parking
- Store discount
Quick apply
6d
Weekday Hygiene Controller
English Provender Company —Newport
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Power tools
- Free parking
- Store discount
Quick apply
2d

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Business Case Manager

Office for National Statistics -
Newport

Apply Now

Job details

Permanent | Full-time
£56,861 a year
6 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Presentation skills
Leadership
Analytics

Full job description

Details

Reference number

471125

Salary

£56,861

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

Census Delivery & Operations - Census Programme & Business Hub

Type of role

Project Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role are Newport and Titchfield (Fareham).

This role is aligned to ONS hybrid working principles, which focus on attending the office with purpose. The postholder will be expected to contribute to the organisations overall 40% office attendance, in line with business and role requirements. This level of attendance will apply for most of the programme, although requirements may vary at different stages, with periods of increased or reduced on-site working in response to census priorities, delivery phases and business need.

The induction process for the role will be conducted in person.

About the job

Job summary

Census 2031 represents our most ambitious data collection project yet a once-in-a-decade opportunity to capture a complete picture of everyone living in England and Wales. Building on the digital success of 2021, we're pioneering new ways to reach every household and community, ensuring no one is left uncounted. This vital work will provide the foundation for policy decisions, resource allocation, and community planning for the next decade.

Job description

The Business Case Manager creates and maintains a strong business case to justify the necessary investment in a project. This determines whether the project is, and remains, desirable, viable, and achievable. A Business Case Manager may operate in a Programme Management Office (PMO) in any Directorate across the organisation delivering projects/programmes/portfolio to help realise our organisational strategy. These PMO's will vary in size, scope, complexity and delivery methodology.

Key Responsibilities

Leads the planning, development, drafting, and oversees the production of business cases. Is ready to challenge expert input and ensures compliance with organisational and Treasury requirements. Uses insights from similar projects to guide business case preparation.
Creates and provides guidance and advice to project teams on business case requirements and development using organisational templates and the HMT 5 case model.
Presents the business case rationale to senior managers and project governance forums. Collaborates with key stakeholders to anticipate and address issues and delays while engaging with senior management.
Ensures that all relevant organisational factors for change are included within a comprehensive business case and provides a clear rationale for preferred options.
Leads the adoption of configuration management techniques to maintain the business case's validity throughout the project life cycle and updates project sponsors as needed.
Leads stakeholder engagement to identify, define, and quantify benefits, and negotiates with stakeholders to agree on key benefits.
Manages and engages with key stakeholders to support business case production and ensure alignment with benefits realisation.
Using digital tools applies data analytics to develop robust business cases, assess project viability and track benefits realisation.

Person specification

Essential Criteria:

Leading the development, review and assurance of complex business cases using HM Treasury's Green Book Five Case Model (or equivalent recognised methodology), ensuring proposals are strategically aligned, evidence-based and demonstrate value for money.
Analysing complex information, data and evidence to evaluate options, assess affordability, benefits, risks and dependencies, and provide clear recommendations to support investment decisions and project or programme governance.
Identifying, defining, quantifying and managing benefits throughout the project and programme lifecycle, ensuring intended outcomes are measurable, achievable and aligned to strategic and organisational objectives.
Applying a strong understanding of the project and programme lifecycle to ensure business cases remain valid and deliverable, including the management of governance, assurance, risks, assumptions, dependencies, change control and ongoing business justification.
Leading, directing and influencing multidisciplinary teams and stakeholders in a matrix-management environment, without direct line-management authority, whilst negotiating and influencing senior leaders and governance boards to secure agreement, resolve complex issues and achieve successful, valued outcomes.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Making Effective Decisions
Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Business Case Development - Practitioner: Project Delivery Capability Framework
Benefits Management - Practitioner: Project Delivery Capability Framework

Benefits

Alongside your salary of £56,861, Office for National Statistics contributes £16,472 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

ONS are committed to flexible ways of working that support a healthy work-life balance. ONS has already considered how this job could be right sized for applicants working flexibly and we are happy to explore options with you about working part time, in a job share or flexibly, in line with our hybrid working policies.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

Departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
Your credit and financial history with a credit reference agency
Security Services records.

Visa Sponsorship

ONS can offer visa sponsorship as part of this recruitment campaign. However, applicants must still hold valid right to work in the UK at the point employment commences. To work at the ONS, candidates must meet both UK right to work and security clearance requirements.

If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.

Application Process

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum wordcount allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result). You should provide specific examples from high-complexity projects and/or programmes, clearly evidencing your personal contribution, the complexity of the environment, the actions you took and the outcomes achieved.

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass may be placed on hold and may be invited to interview at a later date.

Stage 2 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.

Interviews will be carried out via Microsoft Teams.

You will be required to provide a 5 minute presentation at interview. The presentation topic will be emailed to candidates who have passed the initial online application stage, 1 week prior to interview. This presentation will assess candidates against the technical Business Case Management.

Our main locations are Newport (South Wales), Darlington and Titchfield.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates:

The Sift will be conducted from Monday 17th August

Interviews will be conducted from Wednesday 2nd September

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Rhian Palmer
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information