continuous improvement manager Work, Jobs in newport np19 (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Senior Quality Manager (SQM)
Vishay —Newport
Continuous Improvement Coordinator - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £40,383 - £42,612 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Continuous improvement
- Flexible schedule
12d
Programme Manager
Safran —Cwmbran
- Full-time
- Management
- PMP
- Engineering
6d
Operations Manager
EMR Group —Sharpness
- Full-time
- Project management
- IT
- Annual leave
Quick apply
8d
Quality and Regulatory Affairs Manager
Bodywise (UK) Ltd —Bristol
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Office experience
- Free parking
- Paid training
Quick apply
7d
Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
14d
Project and Resource Manager
Office for Students —Bristol
- £56,209 - £58,820 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
7d
PMO Ops - Engineering
Safran —Cwmbran
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
- Employee assistance programme
Project Controller
Safran —Cwmbran
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
5d
Business Project Manager
Convatec —Rhymney
- Full-time
- PMP
- Project management
- Presentation skills
Quality Manager - Aerospace
ALTEN —Newport
- Full-time
- Hybrid work
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Strategy Project Manager
Pax8 Global —Bristol
- £50,000 - £62,000 a year
- Full-time
Campus Compliance Assurance Manager
University of Bristol —Bristol
- £50,253 - £58,225 a year
- Full-time
- School
2d
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Operations Support Manager
CitySprint —Cardiff
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
20h
Plant Operations Manager
Stone Supplies Wales LTD —Cardiff
- £40,000 a year
- Full-time
- In-person
Quick apply
Senior Quality Technician #RO #UK
CAF Rolling Stock UK —Newport
- Annual leave
- Employee discount
12d
Team Manager - Blagdon
YeoValley —Blagdon
- Continuous improvement
Quick apply

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

continuous improvement manager jobs in newport np19

Ombudsman and Complex Complaints Lead

Senior Quality Manager (SQM)

Continuous Improvement Coordinator - South West Regional Organised Crime Unit (SWROCU)

Programme Manager

Operations Manager

Quality and Regulatory Affairs Manager

Operational Lead - Projects

Project and Resource Manager

PMO Ops - Engineering

Project Controller

Business Project Manager

Quality Manager - Aerospace

General Manager

Strategy Project Manager

Campus Compliance Assurance Manager

Senior Operations Manager

Operations Support Manager

Plant Operations Manager

Senior Quality Technician #RO #UK

Team Manager - Blagdon

I want to receive the latest job alerts for continuous improvement manager in newport np19

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