Support & client services managers Work, Jobs in Newry, Dow (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Employee discount
1d
Relief Support Worker | Newry Bespokes
Praxis Care —Newry
- £12.81 an hour
- Part-time
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Director of Analytical Operations
Almac Group —Craigavon
- Full-time
- Laboratory experience
- Travel
- Leadership
4h
Sales Development Representative
EPAM Systems, Inc. —Newry
- Spanish
- Sales
- Customer service
- Employee assistance programme
- Referral programme
Support Worker
CWC Group —Castlewellan
- £13.57 an hour
- Full-time
- Travel
- Care plans
1d
Project Manager
Avove —Newry
- Full-time
- Organisational skills
- Agile
- Employee assistance programme
Quick apply
11d
Private Client Tax Advisory Senior Manager
AAB —Newry
- Hybrid work
- Team management
- Tax experience
- Annual leave
- Employee assistance programme
Planner
ASSYSTEM —Newcastle
- Full-time
- Hybrid work
- Microsoft Office
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Product Development Manager
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Referral programme
Quick apply
Events & Sales Executive – Full Time (40 hours p/w), Fixed Term – Maternity Cover
Larchfield Estate —Lisburn
- From £26,500 a year
- Temporary
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
9d
AV Programming Associate
EOS —Banbridge
- Computer Science
- Engineering
- Java
Quick apply
Operations - Graduate Engineer
Avove —Newry
- Full-time
- Computer literacy
- Travel
- Agile
- Employee assistance programme
Quick apply
Quality Assurance Manager
Alternative Heat —Banbridge
- Full-time
- Quality control
- Leadership
- Communication skills
Quick apply
10d
Support Worker | 29 hour Maternity Cover | Beechcote Supported Living
Praxis Care —Portadown
- From £25,978.68 a year
- Part-time
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Business Process Analyst - Northern Ireland (Site based)
GRAHAM Group —Hillsborough
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
Building Services Manager - Midlands
GRAHAM Group —Hillsborough
- Construction
Health, Safety & Environmental Officer
Collen Bros (Quarries) Ltd —Portadown
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
1d
Junior / Intermediate Contracts Manager
Mac Electrics Ltd —Armagh
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Senior Key Accounts Manager
Mitie —Lurgan
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
11d
Cleaning Operative
Mount Charles —Loughbrickland
- £12.71 an hour
- Monday to Friday
- Customer service
- Annual leave
- Employee assistance programme

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Referral programme

Qualifications

Customer service
Microsoft Office
Team management
Driving
IT
Communication skills
Time management

Full job description

Overview:

Team Leader – Vodafone Ireland

Location: Newry – Granite Exchange, Northern Ireland
Hybrid 50% WFH / 50% Onsite. Onsite requirement as per scheduled rotation.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits

Role Overview

As a Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey

Apply Now

Refine Your Search

support & client services managers jobs in newry, dow

Team Leader - Customer Service

Relief Support Worker | Newry Bespokes

Director of Analytical Operations

Sales Development Representative

Support Worker

Project Manager

Private Client Tax Advisory Senior Manager

Planner

Product Development Manager

Events & Sales Executive – Full Time (40 hours p/w), Fixed Term – Maternity Cover

AV Programming Associate

Operations - Graduate Engineer

Quality Assurance Manager

Support Worker | 29 hour Maternity Cover | Beechcote Supported Living

Business Process Analyst - Northern Ireland (Site based)

Building Services Manager - Midlands

Health, Safety & Environmental Officer

Junior / Intermediate Contracts Manager

Senior Key Accounts Manager

Cleaning Operative

I want to receive the latest job alerts for support & client services managers in newry, dow

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