OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
There are 2 positions available:
Position 1 covering the hours of 6am-2:30pm
Position 2 covering the hours of 9am-5:30pm
WHAT YOU WILL DO:
We are looking for a driven and detail-oriented LMR (Land, Mobile & Radio) Deployment Support Coordinator to join our dynamic Global Product Security team. In this role, you will collaborate closely with cross-functional teams and key stakeholders, helping to streamline processes, drive security initiatives, and ensure the successful execution of projects within the security domain.
KEY RESPONSIBILITIES:
Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:
- Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program; including:
- Ensuring data integrity and up-to-date status across all key LMR tracking systems.
- Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.
- Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.
- Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:
- Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.
- Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.
- Tracking resolution of faults and service orders against established SLAs.
- Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.
- Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:
- Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.
- Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign documentation into English and ensuring each country's specific legal process is followed.
- Maintaining and optimizing the central database of all active licenses.
- Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.
Essential Criteria:
- Minimum of 3 years experience in a similar position.
- Proven track record in project delivery with exceptional interpersonal skills.
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issue
- Technical skills must include a knowledge of Security communications related hardware and signal flow
- Must be able to read and understand plans to ensure everything is done correctly and do any additional configuration that is required
- Strong interpersonal, customer service, and conflict resolution skills
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Must have critical thinking and problem-solving ability
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
If you are passionate about security risk management and effective service delivery, we encourage you to apply and join our team.
BELONGING AT EOS:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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