Purpose of Job
The Office Manager / Supervisor is responsible for overseeing the day-to-day operations of the weighbridge department within a waste recycling facility. This role ensures the accurate processing of vehicle weights, waste documentation, customer accounts, and site administration while supervising office and weighbridge staff. The position plays a key role in maintaining operational efficiency, regulatory compliance, and excellent customer service.
Key Responsibilities
Weighbridge Operations
· Supervise daily weighbridge activities for incoming and outgoing vehicles.
· Supervise daily weighbridge activity across both sites, ensuring all vehicles and loads are weighed and logged on time
· Ensure accurate recording of weights, waste types, customer details, and transport documentation.
· Monitor and maintain weighbridge software and reporting systems.
· Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.
· Resolve discrepancies relating to weights, tickets, or customer accounts.
· Coordinate vehicle flow and communication with site operations teams.
Office Administration
· Manage office administration procedures and ensure records are maintained accurately.
· Prepare daily, weekly, and monthly operational reports.
Staff Supervision
· Supervise and support weighbridge operators and administrative staff.
· Provide training and guidance on company procedures and compliance requirements.
· Monitor staff performance and promote a positive working environment.
· Organise staff rotas, holidays, and daily workload allocation.
· Help balance workloads across the team, stepping in to support operations when priorities change.
Customer & Driver Relations
· Act as the main point of contact for customers, drivers, and suppliers.
· Handle customer queries, complaints, and service requests professionally.
· Maintain strong working relationships with contractors and transport providers.
Weighbridge Operations & Data
· Monitor data entry and movement records, checking for accuracy and resolving any issues quickly.
· Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.
Customer Paperwork & Releases
· Coordinate and prepare customer waste releases, keeping a close eye on contract deadlines.
· Send customers all required documentation, including weighbridge tickets, packing lists, and supporting photos where needed.
· Act as the main point of contact for customer queries, ensuring a smooth and helpful service from start to finish.
Essential Criteria:
· Experience working in a busy, fast-paced weighbridge or similar operational environment.
· Strong admin and data accuracy skills, with confidence managing paperwork and records.
· A team-first attitude with the ability to train and support others.
· Comfortable coordinating customer communication and releases within deadlines.
· A practical and organised approach to scheduling and daily operations.
Desirable Experience
· Experience within the waste management, recycling, environmental services, or sustainability sector.
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Canteen
- Company events
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking
Work Location: In person
