Customer care manager Work, Jobs in Newton Abbot, Dev (with Salaries)

Outbound Logistics Manager
Wilton Bradley Ltd —Newton Abbot
- £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
Assistant manager
iBounce/iTown Newton Abbot —Newton Abbot
- £13.25 - £13.75 an hour
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Employee discount
Quick apply
OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER)
Wilton Bradley —Newton Abbot
- £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Exeter
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Torbay- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Torquay
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
5d
General Manager - iBounce
iBounce/iTown Newton Abbot/South Devon Bake House —Newton Abbot
- £14,300 - £28,600 a year
- Part-time
- Management
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Administration & Systems Lead | Marldon Christmas Tree Farm
Marldon Christmas Tree Farm —Paignton
- Overtime
- Microsoft Excel
- Administrative experience
- Supervising experience
Quick apply
3d
Facilities Manager
Retirement Villages Group —Abbotskerswell
- Full-time
- Leadership
- School
Quick apply
Customer Care Manager
Kier Group —Exeter
- £21,158 a year
- Part-time
- Continuous improvement
- Flexible schedule
11d
Chief Executive Officer
English Riviera BID Company Ltd —Torquay
- £55,000 - £70,000 a year
- Full-time
- Business development
- Recruiting
- Contracts
- Annual leave
Quick apply
Customer Communications Manager
South West Water —Exeter
- Management
- Communication skills
- Annual leave
- Employee assistance programme
AREA MANAGER
Domino's —Torquay
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Flexitime
- Work from home
Store Manager
Mountain Warehouse —Exeter
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
PA Administrator to the Managing Director
Ace Double Glazing —Plymouth
- £25,700 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
Sales Executive/Manager
Hydropool Devon LTD —Newton Abbot
- £30,000 - £60,000 a year
- Weekend availability
- Customer service
- Business development
- Presentation skills
- Free parking
- Employee discount
Quick apply
Luxury Showroom Manager
Quorn Stone —Exeter
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid training
- Employee assistance programme
Account Manager
Safetykleen —Exeter
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Event Manager
Ocean —Exmouth
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
Quick apply
6d
Account Manager (Temporary)
Lockabox —Kingsbridge
- £16.07 an hour
- Part-time
- CRM software
- In-person
Quick apply
4d

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Outbound Logistics Manager

Wilton Bradley Ltd -
Newton Abbot

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Stakeholder collaboration
Category management
Stakeholder liaison
Supply chain
Logistics
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Supply chain and logistics experience
Transport scheduling

Full job description

OUTBOUND LOGISTICS MANAGER

(DIRECT-TO-CONSUMER)

About Us

With years of experience in importing and distributing products from all corners of the globe, particularly the vibrant markets of the Far East and China, we've honed our expertise. Our brands cover everything from surf and skate to water sports, outdoor play, and toys, catering to diverse interests. While we specialize in providing affordable options, our commitment to cutting-edge design, quality, and value for money sets us apart. Behind every product is our dedicated in-house design and development team, constantly dreaming up fresh and innovative ideas. We believe that evolving our brands and products is key to our ongoing success. Our clientele includes independent retailers, wholesalers, buying groups, major chain stores, and an ever-expanding network of international distributors. Join us as we continue to spread the joy of leisure across the globe.

The Job Role

We are seeking a logistics professional with experience managing parcel carrier networks in a high-volume D2C environment, combining strong commercial, analytical, and operational skills to optimise costs, improve fulfilment performance, and deliver an exceptional end-to-end customer experience.

The successful candidate will optimise delivery performance, analyse shipping costs, and drive improvements across the outbound fulfilment journey to support customer satisfaction and business profitability. They will work collaboratively with Warehouse Operations, Customer Services, Commercial, Finance, and carrier partners to deliver a best-in-class customer delivery experience.

What You’ll Be Doing

· Manage carrier performance against SLAs by monitoring key metrics, including On-Time Delivery and customer complaints, and leading regular performance reviews to drive continuous improvement.

· Manage carrier pricing, shipping cost analysis, and invoice validation to optimise transport spend and maintain service levels.

· Support budgeting, forecasting, and the development of business cases for new delivery services and carrier propositions

· Oversee daily dispatch planning, carrier allocation, and shipping cut-off performance to balance cost, service levels, and customer expectations.

· Collaborate with warehouse operations to improve productivity while supporting peak trading periods, promotional events, and new product launches.

· Track delivery performance across all channels, identifying trends and recurring issues to improve service quality.

· Partner with Customer Services to resolve escalations, enhance delivery communications and tracking, and improve first-time delivery success and customer satisfaction.

· Ensure shipping data, carrier schedules, routing guides, and operational documentation remain accurate and up to date across all systems.

· Produce logistics performance reports while maintaining records to support claims, audits, and financial reconciliation.

· Drive continuous improvement across outbound logistics by optimising carrier mix, increasing operational efficiency, and introducing commercially viable delivery services.

· Ensure strict adherence to Health & Safety and compliance with international regulations.

· Any other duties deemed necessary by the company for the successful completion of the role or for the benefit of the company.

Are You?

· Experienced in managing outbound logistics within D2C, eCommerce, or retail environments, with strong knowledge of UK parcel networks, home delivery operations, and carrier commercial agreements.

· Skilled in analysing transport costs, logistics performance, and operational data to identify improvements and drive efficiency.

· Highly organised and commercially focused, with advanced Excel capability, strong reporting skills, and excellent stakeholder management

· Experience managing relationships with major parcel carriers such as Amazon Shipping, Evri, DPD, DHL, Royal Mail, Yodel, FedEx, or UPS.

· Strong understanding of peak planning, marketplace fulfilment, and omnichannel logistics within high-volume environments.

· Familiarity with WMS and ERP systems, with experience supporting carrier procurement, tender processes, and logistics optimisation.

Can You?

· A customer-focused, highly organised, and process-driven individual with strong commercial awareness and the ability to make informed, data-led decisions.

· Demonstrates exceptional attention to detail, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.

· Build strong relationships with internal stakeholders and external partners while remaining resilient, adaptable, and accountable.

Benefits

The Wilton Bradley Group are a family-owned business committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy an exclusive discount of 40% off online products.

We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend time with their loved ones.

Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.

Pay: £40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
On-site parking
Sick pay

Ability to commute/relocate:

Newton Abbot TQ12 6TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

If you do not live in a commutable distance from Heathfield, Newton Abbot Devon what are your relocation plans?

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in newton abbot, dev

Outbound Logistics Manager

Assistant manager

OUTBOUND LOGISTICS MANAGER(DIRECT-TO-CONSUMER)

Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Torbay- Circa 41k Basic - 53k OTE Uncapped

General Manager - iBounce

Administration & Systems Lead | Marldon Christmas Tree Farm

Facilities Manager

Customer Care Manager

Chief Executive Officer

Customer Communications Manager

AREA MANAGER

Store Manager

PA Administrator to the Managing Director

Sales Executive/Manager

Luxury Showroom Manager

Account Manager

Event Manager

Business Manager

Account Manager (Temporary)

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