Service Desk Technician
Location: Derriford Business Park, Plymouth
Salary: £25,948 per annum
Are you ready to make a difference while advancing your career in a dynamic and agile company? Delt is a unique blend of private sector innovation with a public sector mission, dedicated to supporting over 900,000 people across the Southwest. Our work helps GPs, children’s social care, local councils, and other critical services do amazing things every day.
We're growing, and we need a talented Service Desk Technician to join our team and help our customers thrive.
About the Role
As a Service Desk Technician at Delt, you will provide essential 1st and 2nd Line Support in a complex, multi-site, and diverse environment. You will be the first point of contact for our customers, managing incidents, service requests, and inquiries. Your role is crucial in delivering the high standard of service our customers expect.
Working Hours and Location
Our team works on a 4-week shift rotation, with the earliest start at 7:30am and the latest finish at 6:00pm, providing you with a flexible schedule. Initially, this role will be fully office-based, so candidates must be local to Plymouth or able to commute. If taken on permanently, you will have the opportunity to work from home one week out of every four.
What We Offer
At Delt, we believe in supporting our employees’ work-life balance with a comprehensive benefits package that we continuously improve based on your feedback. Our benefits include:
- Competitive salary & 25 days annual leave
- Comprehensive training and professional development
- Genuine career growth opportunities
- A positive and inclusive workplace culture
About You
We are looking for individuals who:
- Are proficient users of Microsoft packages
- Are committed to providing excellent customer service
- Have experience in a 1st/2nd line support role or a customer-facing role
Desirable Qualifications
While not essential, the following qualifications are advantageous (training can be provided):
- ITIL Foundation qualification
- Service Desk Institute Analyst Certificate
- Microsoft Certified qualification
Why Join Delt?
At Delt, you’ll be part of a team that values doing the right things for the right reasons. You'll have the chance to think creatively and offer solutions to diverse challenges faced by our local government and health sector clients. If you’re ready to play a real part in a growing business and help people do amazing things, we want to hear from you.
Job Types: Full-time, Permanent
Pay: £25,948.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
