Coordinator
Location
North East / North Yorkshire – commutable to Darlington and/or Barnard Castle (with travel between salon locations and planned future locations as required)
Salary
Competitive, dependent on experience
About My Brow Expert
My Brow Expert is a fast-growing premium beauty brand specialising in brows and aesthetics.
Founded by industry expert Jo Coates, the business has grown from a single studio into a destination retail salon brand with locations in Darlington and Barnard Castle. With ambitious plans to expand to five locations over the next two years, we are entering an exciting new phase of growth.
Our salons are known for exceptional client experience, beautiful environments and an unwavering commitment to quality. We are building a brand that clients trust and actively seek out, and we are looking for someone who wants to be part of that journey.
The Opportunity
This is not a traditional Executive Assistant role.
We are looking for a highly organised, proactive and commercially aware individual who can act as both Executive Assistant to the Founder and Brand Coordinator for the wider business.
You will become a trusted right-hand person to Jo Coates, helping coordinate the day-to-day running of the business while supporting future growth initiatives.
The ideal candidate will thrive in a fast-moving environment, enjoy solving problems, and take pride in bringing structure, organisation and calm to busy situations.
No two days will be the same.
One morning you may be coordinating diary changes across multiple salons following staff sickness. The next you may be liaising with suppliers, supporting a marketing campaign, coordinating a team event or helping prepare plans for a future salon opening.
Key Responsibilities
Executive Assistant Support
+ Manage Jo's diary, appointments and travel arrangements.+ Coordinate internal and external meetings.+ Screen and prioritise emails, calls and enquiries.+ Prepare documents, presentations and reports as required.+ Act as a central point of contact on behalf of the Founder/Directors.+ Help organise business events, team meetings and off-site activities.+ Support project management and follow-up of key actions.
Salon Operations & Diary Coordination
+ Support diary management across all salon locations.+ Coordinate client rebooking and staff reallocations during periods of sickness, annual leave or unexpected absence.+ Act as a first point of contact for operational issues requiring escalation.+ Help maintain smooth day-to-day salon operations.+ Work closely with salon teams to identify issues before they become problems.+ Support recruitment coordination and onboarding activities.+ Assist with internal communications across the business.
Brand Coordination
+ Coordinate marketing campaigns and promotional activity.+ Liaise with external agencies, suppliers and partners.+ Support social media planning and content coordination.+ Assist with business award submissions and industry opportunities.+ Help maintain consistency across all brand touchpoints.+ Support the development and launch of new products and services.+ Coordinate community and partnership activities.
Growth & Expansion Support
+ Support future salon opening projects.+ Assist with supplier sourcing and relationship management.+ Help coordinate property viewings and location assessments.+ Support project plans relating to expansion initiatives.+ Maintain key business records, documents and trackers.+ Assist with research and administration relating to growth opportunities.
What We're Looking For
Essential
+ Previous experience as an Executive Assistant, Personal Assistant or similar senior administrative role.+ Exceptional organisational skills and attention to detail.+ Strong written and verbal communication skills.+ Ability to remain calm under pressure and manage multiple priorities.+ Excellent problem-solving ability.+ Highly proficient in Microsoft Office and digital business tools.+ Ability to work independently and exercise good judgement.+ Full UK driving licence and access to transport.
Desirable
+ Experience supporting business owners, founders or senior executives.+ Experience within retail, hospitality, beauty or customer-focused environments.+ Project coordination experience.+ Marketing or brand coordination experience.+ Experience supporting a growing multi-site business.
Personal Qualities
We're looking for someone who:
+ Naturally takes ownership and gets things done.+ Enjoys bringing order to complexity.+ Is calm, reliable and dependable.+ Has strong emotional intelligence and excellent people skills.+ Is comfortable making decisions and solving problems.+ Can be trusted with confidential information.+ Takes pride in delivering an exceptional experience for colleagues, clients and partners.+ Wants to grow alongside an ambitious business.
Why Join My Brow Expert?
This is a rare opportunity to work directly alongside the Founder of one of the region's fastest-growing beauty brands.
You'll have genuine influence, broad responsibility and the chance to help shape the future of the business as it expands into new locations.
If you're looking for a role where you can make a meaningful impact, develop your career and become an integral part of a growing brand, we'd love to hear from you.
How to Apply
To apply, please submit:
+ Your current CV+ A covering letter (maximum two pages) addressing the points below.
We are particularly interested in understanding the person behind the CV, so please use your covering letter to tell us:
1. Why you believe you are the right fit for this role
Tell us about your relevant experience and what attracts you to a position that combines Executive Assistant responsibilities with brand and business coordination.
2. What resonates most with you about My Brow Expert
Having explored our website, social media channels and wider brand, we'd like to hear your observations on what stands out to you about My Brow Expert and why you believe it would be a business you would enjoy helping to grow.
There is no right or wrong answer. We are interested in your perspective, your attention to detail and what you feel makes the brand distinctive.
3. A personal value that matters to you
Please tell us about one personal value that is particularly important to you.
1. Why does it matter?2. How has it shaped your approach to work?3. How would you apply that value in the role of Executive Assistant & Brand Coordinator at My Brow Expert?
We are looking for someone who is organised, proactive, trustworthy and genuinely excited by the opportunity to help build a growing brand.
Applications should be submitted to [email protected]
We look forward to hearing from you.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Free parking
- Store discount
Work Location: In person
