Customer service team lead Work, Jobs in Newton Aycliffe, Dur (with Salaries)

Sales & Lead Generation Coordinator
William Smith Group 1832 —Barnard Castle
- £27,866.63 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Insight Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Data analysis skills
- Communication skills
- Annual leave
6d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
14d
Service Team Manager
B&Q —Darlington
- Up to £34,000 a year
- Full-time
- Driving
- Annual leave
- Employee assistance programme
9d
Customer Journey and Service Design Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
6d
Lead Service Designer
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- No degree
- Employee assistance programme
- Employee discount
13d
Business Development Team Manager
Sage —Newcastle upon Tyne
- Hybrid work
- Sales
- Presentation skills
- Communication skills
Customer Experience Lead - Full time
Jewells —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Paid training
- Employee discount
Team Leader
Benugo —Newcastle upon Tyne
- £14.25 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
The Escapologist Ltd —Gateshead
- £20,000 a year
- Part-time
- Hospitality
- Microsoft Excel
- Management
- Free parking
- Store discount
Quick apply
6d
Team Leader
The Rank Group —Gateshead
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Estee Lauder —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Key Lead - Eldon Square, Hollister
Hollister —Newcastle upon Tyne
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Customer Insight Lead
Thirteen —Middlesbrough
You’ll monitor trends, emerging themes and issues, and customer impacts to help services prioritise improvements that matter to customers and help build levels…
£45,666 a year
6d
Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key…
£45,000 - £50,000 a year
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customer service team lead jobs near newton aycliffe, dur

Sales & Lead Generation Coordinator

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Permanent | Full-time | Part-time upon request
£27,866.63 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount

Qualifications

CRM software
Sales
Customer service
Salesforce
Lead generation
B2B sales
Organisational skills
Telemarketing
Communication skills
Time management

Full job description

Company Overview

William Smith Group 1832 is a leading trade supplier within the distribution and manufacturing sectors. We are proud of our employee-focused culture, strong customer relationships, and commitment to innovation and growth.

We believe in developing our people, rewarding performance, and creating clear opportunities for progression within our sales function.

Role Overview

The Sales & Lead Generation Coordinator plays a key role in driving revenue through structured outbound sales campaigns and proactive follow-up of marketing-generated leads.

This is an office-based, phone-focused sales role. You will work through pre-populated customer lists for specific campaigns, promotions, product launches or training initiatives, while also managing and converting inbound marketing enquiries.

You will be responsible for engaging customers, identifying sales opportunities, promoting relevant products or courses, and converting leads into revenue. Performance is measured through activity levels, conversion rates and campaign success.

This is a target-driven role with a base salary and commission linked to campaign performance.

Key Responsibilities

Campaign-Based Outbound Sales

Work through pre-populated customer lists provided for specific campaigns
Proactively contact existing and prospective customers via telephone.
Promote products, services, promotions or training courses.
Identify sales opportunities and close orders where appropriate.
Record all outcomes accurately in the CRM system.
Meet campaign KPIs including call volumes, conversions and revenue targets.

Marketing Lead Follow-Up

Manage and follow up all inbound marketing-generated leads.
Contact customers who: Request samples, Complete online enquiries, Download resources, Click promotional campaigns
Qualify interest and convert opportunities into sales
Ensure timely follow-up and strong customer experience.
Provide feedback on lead quality and trends.

Customer Engagement & Sales Support

Build rapport with customers and understand their requirements.
Recommend suitable products or solutions.
Handle objections confidently and professionally.
Escalate complex queries to appropriate teams when required.
Support the wider Sales team with campaign feedback and insights.

Performance & Reporting

Achieve agreed KPIs including:
Call activity
Lead response times
Conversion rates
Campaign revenue targets
Maintain accurate and up-to-date CRM records.
Provide campaign performance feedback to Sales & Marketing teams.

About this role

Structured, campaign-led internal sales
Lead generation and conversion
Office-based outbound calling
Target-driven with commission opportunity
A strong foundation role within the Sales function

Skills & Experience Required

Confident and professional telephone manner
Comfortable making outbound sales calls daily
Strong communication and listening skills
Resilient and target-driven mindset
Good organisational and time management skills
Comfortable using CRM systems
Positive attitude and willingness to learn
Previous telesales, lead generation or internal sales experience preferred (but not essential)

Commission & Rewards

This role includes:

Competitive base salary
Commission paid per campaign based on performance
Performance-based bonuses
Clear KPIs and earning potential
Ongoing sales training and development
High performance is recognised and rewarded.

What we offer:

Competitive salary
Pension Scheme
Life Assurance 6 x Salary
Free Parking
Employee Assistance Programmes
Training and career development
Holiday Purchase Scheme
Cycle to Work Scheme
Techscheme and Employee Discount

If you are a motivated individual who thrives in a dynamic environment, we would love to hear from you. Please submit your CV and any additional information detailing your relevant experience.

Pay: £27,866.63 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in newton aycliffe, dur

Sales & Lead Generation Coordinator

Customer Insight Lead

Complaints Local Delivery Lead

Service Team Manager

Customer Journey and Service Design Lead

Lead Service Designer

Business Development Team Manager

Customer Experience Lead - Full time

Team Leader

Team Leader

Team Leader

Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days

Key Lead - Eldon Square, Hollister

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