Information technology managers Work, Jobs in Newton Aycliffe, Dur (with Salaries)

Technical Support Manager
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
4d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
10d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
IS Manager
ParalloyGroup —Billingham
- IT
- Leadership
- Communication skills
6d
IT Support Manager
Pepes Piri Piri —Sunderland
- £26,343.44 - £56,317.76 a year
- Temporary
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
13d
IT and Digital Project Manager
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Annual leave
- Employee discount
3d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Service Desk Team Leader
Indra Group UK & Ireland —Stockton-on-Tees
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
Quick apply
3d
IT Service Operations Manager, 6 Month Fixed Term
Newcastle Building Society —Newcastle upon Tyne
- £55,819 - £77,083 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
10d
IT Manager
turn IT on —Sunderland
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Infrastructure and Workplace Manager
Everything Managed Group —Newcastle upon Tyne
- £45,000 a year
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
4d
Software Asset & Configuration Lead
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Platform Operations Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
10d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Service Continuity Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
23h
Head of Service Delivery Management - Oracle
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- AWS
Quick apply

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Technical Support Manager
CameraMatics —Darlington
Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from…
Quick apply
4d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from…
10d

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Technical Support Manager

CameraMatics -
Darlington

Quick apply

Job details

Full-time
4 days ago

Qualifications

Computer Science
Business processes
Technical support
IT support
Computer networking
Organisational skills
Root cause analysis
Leadership
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The role

As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll not only resolve complex technical issues related to our fleet management solutions, but you'll also lead and mentor a team of dedicated support specialists.

What you'll do

Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration-related issues. Support and enable the team to deliver timely, effective, and high-quality solutions for customers.
Recruit, mentor, and develop a high-performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision-making, and enhance team performance and customer satisfaction.
Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes. Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.

What we’re looking for

Demonstrated technical expertise, ideally gained within fleet telematics, video technology solutions, SaaS, IoT, or related industries, with the ability to quickly understand and troubleshoot complex systems.
Strong knowledge of computer systems, networking principles, connectivity technologies, and structured troubleshooting methodologies, with a methodical and analytical approach to problem solving.
Proven experience leading, coaching, and developing technical teams, creating a collaborative, high-performing culture focused on continuous improvement and customer success.
A customer-first mindset with a genuine passion for delivering exceptional service, building trusted relationships, and ensuring customer issues are resolved effectively and efficiently.
Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise, and customer-friendly language for both technical and non-technical audiences.
Strong critical thinking and problem-solving abilities, remaining calm and focused under pressure while diagnosing issues, identifying root causes, and driving timely resolutions.
A proactive, self-motivated approach with the confidence to take ownership, navigate ambiguity, and thrive in a fast-paced, evolving environment.
Strong organisational and prioritisation skills, capable of managing multiple competing demands while maintaining a high standard of quality and attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes, team performance, and the overall customer experience.

Why Join CameraMatics?

Opportunity to be creative and play a key role in the success of a high growth start-up
Work with a collaborative, ambitious team that moves fast and takes quality seriously
Opportunity to grow with the company as we expand across international markets
Exposure to cutting-edge technologies, including AI, machine learning, computer vision, telematics, and IoT solutions.
The ability to make a real impact on customer success, product improvement, and business growth through your expertise and leadership.
Hybrid working: 4 days in the office and 1 day working remotely each week.

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

information technology managers jobs in newton aycliffe, dur

Technical Support Manager

Technical Support Manager (Hybrid)

System Installation Supervisor

IS Manager

IT Support Manager

IT and Digital Project Manager

Service Desk Manager

Service Desk Manager

Service Desk Team Leader

IT Service Operations Manager, 6 Month Fixed Term

IT Manager

IT Operations Lead

Infrastructure and Workplace Manager

Software Asset & Configuration Lead

Change, Configuration and Release Management Team Manager

Platform Operations Manager

E-commerce Service Desk Manager

Senior IT Service Continuity Manager

Head of Service Delivery Management - Oracle

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