Customer experience leader Work, Jobs in Newton Le Willows, Msy (with Salaries)

Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
11d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Retail Shift Lead
Company Shop Group —St Helens
- £14,250 - £28,500 a year
- Full-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
EXPERIENCE MERCHANDISER
PORTFOLIO 2008 LTD —Newton-le-Willows
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Merchandising
Quick apply
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
Customer Service & Logistics Co-Ordinator
Nichols PLC —Newton-le-Willows
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
Short-term Temporary Team Member
NEXT —St Helens
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
20h
Casework Administrator (Toxicology)
Key Forensic Services —Warrington
- £24,683.85 a year
- Microsoft Word
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
14d
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
11d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Brand Ambassador
ABOS Promotions Ltd —Manchester
- £350 - £650 a week
- Full-time
- Bilingual
- Customer service
- In-person
- Referral programme
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
10d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Front of House Coordinator - Birchwood Park, Warrington, UK
CBRE —Warrington
- Full-time
- Computer literacy
- Research
- Administrative experience
9d
General Manager
Swim Sports Company Ltd —Warrington
- £32,000 - £37,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
13d
Team Leader
HM Courts & Tribunal Service —Liverpool
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
3d
Freelance In-Person Event Specialist - St. Helens, UK
Visit.org —St Helens
- Temporary
- Customer service
- English
- Travel
Quick apply
Junior Account Manager
LOGISTIS LIMITED —Manchester
- £26,000 - £28,000 a year
- Part-time
- Marketing
- In-person
- Business
- Referral programme
Quick apply
10d

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customer experience leader jobs near newton le willows, msy

Business Performance and Improvement Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£35,000 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Dashboard visualisation
Report generation
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Presentation skills
Continuous improvement
Management reporting
Communication skills
Analytics

Full job description

Job Introduction

Job Title: Business Performance and Improvement Officer

Salary: £35,000 (negotiable depending on experience)

Contract: Permanent

Location: Homebased North West

Weekly Hours: 35 hours

So…. What is this role exactly?

This is an exciting opportunity for a Business Performance and Improvement Officer to join Your Housing Groups Performance & Improvement team.

You’ll be joining a team that’s collaborative, curious, and committed to doing things better. So, if you’re passionate about making a real impact and driving meaningful change, you’ll feel right at home here.

We are looking for an experienced individual that values collaboration, is passionate about what they do and wants to make a difference.

If you love analysing data, creating important reports, and turning business data into action to help the organisation learn and evolve, this is the role for you.

What will my working week look like?

As you would expect, no two weeks are alike, however, this is a role that is highly deadline-driven, so your week will be shaped by key reporting cycles, improvement activities, and delivering insights that matter.

You’ll be reviewing performance, preparing reports, and leading on deep dives to triangulate a clear performance picture that senior leaders and the Board can act on.

You will be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week to meet with our team and collaborate.

What will I be responsible for doing?

First and foremost, you’ll be integral in supporting the Performance Reporting Framework by producing tailored performance reports and dashboards for the Board and relevant subcommittees.

The great things about this role are that it isn’t just about reporting numbers – it’s about working closely with key stakeholders across the entire business to accurately represent business performance. It’s about using various sources of data from internal and external sources to triangulate, analyse and share key insights. It’s about driving results, reducing risk and embedding a culture of continuous improvement.

And what would make me stand out from the crowd?

To be a successful as a Business Performance and Improvement Officer, here at YHG, you will have….

Excellent relationship building skills that balance service delivery whilst maintaining oversight and scrutiny.
Able to translate complex data simply using clear and articulate communication skills, written and verbal.
Highly analytical and can spot current trends and predict future impact.
Strong communication and presentation skills with ability to tailor approach to different stakeholders.
Excellent IT skills, proficient in Microsoft Office.
Ability to collate, analyse and interpret numerous data sets to form holistic performance picture.
Proven experience of ability to extract and analyse relevant facts from data and relevant IT applications.
Experience collating, formatting and disseminating complex performance data to ensure suitability for various audiences as appropriate.
Demonstrable experience of understanding different stakeholder requirements and presenting information to the required audience level.

Ideally you will be a:

A highly personable and collaborative team player who can quickly build strong relationships with a wide range of teams and people across the business.
High-performing and able to work effectively as part of a team and on an individual basis.
Someone who can see the bigger picture while paying close attention to the details that matter.
Someone who values learning and knows how to analyse data, spot trends, and drive performance into everyday practice to drive continuous improvement.

Ready to make an impact? - If this sounds like the challenge you’re looking for and you want to help shape how we learn and grow, we’d love to hear from you.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £35,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including, a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date: 28th August 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

customer experience leader jobs in newton le willows, msy

Business Performance and Improvement Officer

Aftersales Team Leader

Head Reception Manager

Retail Shift Lead

EXPERIENCE MERCHANDISER

Reception Team Leader

Customer Service & Logistics Co-Ordinator

Assistant to the Head of Group Operations

Short-term Temporary Team Member

Casework Administrator (Toxicology)

Customer Services Team Leader

Head of Land & Partnerships

Brand Ambassador

Operations Manager

Customer Contact Centre Advisor

Front of House Coordinator - Birchwood Park, Warrington, UK

General Manager

Team Leader

Freelance In-Person Event Specialist - St. Helens, UK

Junior Account Manager

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