Process lead Work, Jobs in Newton Le Willows, Msy (with Salaries)

Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
5h
Frontline Manager (FLM)
PepsiCo —Skelmersdale
- 12 hour shift
- Organisational skills
- Communication skills
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
10d
Business Systems Manager
The Liverpool Institute for Performing Arts —Liverpool
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
3h
Team Leader
Kraft Heinz Company —Wigan
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Hub Team Manager
B&Q —St Helens
- £35,000 - £40,000 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
14d
Compliance & IMS Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- No degree
- Free parking
- Work from home
Quick apply
7d
PROGRAMME MANAGER - GRADE 8
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- School
7d
QA LEAD
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- AI
- Employee assistance programme
Quick apply
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Research Co-ordinator
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £39,959 - £48,117 a year
- Full-time
- University
- IT
2h
Regional Director of Digital, Data & Innovation
NHS England —Manchester
- From £131,301 a year
- Full-time
- Leadership
- Annual leave
2h
Shift Lead
B&Q —Wigan
- £27,709.50 a year
- Part-time
- Annual leave
- Employee assistance programme
2d
Service Centre Supervisor
Culligan UK limited —Haydock
- £29,484 - £31,200 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
People Business Partner
Optima Health —Warrington
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Annual leave
3h
Data & Evaluation Lead
National Football Museum —Manchester
- £34,672 - £40,790 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5h
Program Lead
Bank of America —Chester
- Full-time
- PMP
- Microsoft Office
- Employee assistance programme
Senior Manager, Business Development
TD Synnex —Birchwood
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Annual leave
5h

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Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
5 hours ago

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£55,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

process lead jobs in newton le willows, msy

Service Manager

Frontline Manager (FLM)

Head of Operational Delivery

Business Systems Manager

Team Leader

Implementation & Training Lead

Hub Team Manager

Head of Mobilisation & Programme Delivery

Compliance & IMS Lead

PROGRAMME MANAGER - GRADE 8

QA LEAD

Head of Owner Success

Research Co-ordinator

Regional Director of Digital, Data & Innovation

Shift Lead

Service Centre Supervisor

People Business Partner

Data & Evaluation Lead

Program Lead

Senior Manager, Business Development

I want to receive the latest job alerts for process lead in newton le willows, msy

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