Helpdesk support Work, Jobs in Newtownabbey, Ant (with Salaries)

IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
Control Room Operator
Mercury Security and Facilities Management Ltd —Lisburn
- From £13.01 an hour
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
3d
Administrator
Amey Ltd —Belfast
- Full-time
- Data entry
- IT
- Communication skills
- Employee discount
Quick apply
10d
Facilities Support Coordinator
Sodexo —Belfast
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Business Support Assistant
3173 —Belfast
- Call to connect
- Microsoft Office
- Administrative experience
- Organisational skills
Recruitment Administration Specialist
Alexander Mann Solutions —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
13d
Workplace Support Co-ordinator - Tier 1 sites
Emcor —Belfast
- £26,298 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Multiskilled Technician (Plumber)
Mitie —Belfast
- Full-time
- Maintenance
- Commercial driving
- Annual leave
- Employee assistance programme
Quick apply
Shift Lead - Food - Belfast Abbey Centre
Marks & Spencer —Belfast
- £14.47 an hour
- Full-time
- Employee discount
5d
Multiskilled Host
CBRE —Belfast
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Facilities Support Officer
Centre for Ecology & Hydrology —Bangor
- £31,942 - £33,898 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- IT
- Annual leave
- Employee discount
5d
Multi Skilled Maintenance Technician (FM)
Harvey Group PLC —Newtownabbey
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Multiskilled Technician (HVAC)
Mitie —Belfast
- Full-time
- Customer service
- Computer literacy
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Shift Lead - Cafe - Newtownbreda
Marks & Spencer —Antrim
- £14.47 an hour
- Full-time
- Café
- Employee discount
Technical Supervisor
CBRE —Belfast
- Full-time
- Microsoft Office
- Mechanical knowledge
- Employee discount

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Control Room Operator
Mercury Security and Facilities Management Ltd —Lisburn
\*Work closely with the ARC Supervisor and ARC Operations Manager to achieve customer service and sales objectives, including: call answering times, call…
From £13.01 an hour
Quick apply
3d
Control Room Operator
Mitie —Lurgan
Managing incoming and outgoing telephone calls to clients. Customer service experience including phone calls. Work as part of a team, communicating effectively…
£13.54 an hour

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IT Helpdesk Analyst Tier 1

Wellington IT -
Belfast

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Flexible schedule

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Oracle
Microsoft Office
SQL
IT
Customer support
Linux
Communication skills
Banking
Help desk

Full job description

Job Summary:

In a nutshell – you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries.

Job Description :

Role Location:

Belfast or Dublin

Who we are…

At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.

Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company’s within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that’s all about continuous improvement.

Your Mission

To work as a member of our IT Helpdesk, serving as the initial point of contact for customer queries or issues via phone, email, or web, and providing effective troubleshooting and resolution support.

Key Responsibilities (Including, but not limited to):

Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources

Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation

Identifying potential problems (via information gathering, ticket trends, etc.) and communicating information to Helpdesk Manager in a timely manner

Communicating with Customers in a clear, positive and professional manner

On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable

Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs

Performing any other reasonable duties as required by Management

Skills & Experience

Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution

Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.

Proven Customer Support/Service experience or experience as a Client Service Representative

Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of situations

Excellent written and verbal communication skills

Ability to multi-task, prioritise, and manage time effectively

Familiarity with Microsoft Suite of Applications (Word , Excel etc.)

Experience of diagnosing and solving problems

Currently holds independent right to work in Ireland and/or UK

Knowledge of our experience with the Credit Union market

Good understanding of retail banking IT systems infrastructure

Experience in retail banking/credit union operations

Experience in the use of SQL

Familiarity with Oracle forms would be an advantage

Basic coding in Linux or command prompt would be beneficial

Competencies

Integrity

Energy & Drive

Initiative

Domain Expertise

Resilience

Execution

Customer Centric

Team Building

Wellington IT Culture & Values

Commitment – We are committed to the success of our colleagues and customers

Teamwork - We do amazing things when we work as a team

Respect - We value and seek everyone’s contribution

Honesty - We are open and honest in everything we do

Positivity - We embrace and inspire positivity in each other

Leadership - We lead by example with our words, our actions and results

What We Offer

Competitive base salary

Bonus Scheme

Annual leave (36 days incl your birthday off)

Training & Development (Internal & External)

Market leading workplace pension Schemes

Private Healthcare Scheme - AXA, UK & Laya ROI

Enhanced maternity leave

Hybrid Working

Flexible start / finish times

Family related benefits

Wellington IT is an Equal Opportunities Employer

Worker Type:

Regular

We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process

Apply Now

Refine Your Search

helpdesk support jobs in newtownabbey, ant

IT Helpdesk Analyst Tier 1

Control Room Operator

Administrator

Facilities Support Coordinator

Business Support Assistant

Recruitment Administration Specialist

Workplace Support Co-ordinator - Tier 1 sites

Multiskilled Technician (Plumber)

Shift Lead - Food - Belfast Abbey Centre

Multiskilled Host

Facilities Support Officer

Multi Skilled Maintenance Technician (FM)

Multiskilled Technician (HVAC)

Shift Lead - Cafe - Newtownbreda

Technical Supervisor

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