Solution specialist Work, Jobs in Newtownabbey, Ant (with Salaries)

Call Handler - Technology
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Installation Assistant - Henderson Technology
Henderson Group —Newtownabbey
- Full-time
- Windows
- IT
- Communication skills
- Employee assistance programme
- Employee discount
11d
Trainee / Graduate Flood Modeller
McCloy Consulting Ltd —Newtownabbey
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- AutoCAD
- English
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
Material Handler and RMA Specialist
Xirgo Technologies —Newtownabbey
- Full-time
- ERP systems
- Continuous improvement
- Warehouse experience
Quick apply
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Pricing Specialist
Nutreco —Belfast
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- ERP systems
AI Implementation Specialist
ProfileTree —Belfast
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Annual leave
Quick apply
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
Senior Data Governance Specialist
DailyPay —Belfast
- £79,000 - £106,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
- Annual leave
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
Hire Controller
SunbeltRentals —Newtownabbey
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Finance Coordinator - Trading Wholesale
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Employee assistance programme
- Employee discount
9d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Belfast
- Temporary
- Customer service
Principal Process Improvement Consultant
Henry Four Eleven Business Solutions Ltd —Belfast
- £6,000 - £7,000 a month
- Full-time
- English
- Analysis skills
- Mentoring
Quick apply
3d
Transformation Specialist
Foods Connected —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Health & wellbeing programme
Quick apply
Staff Officer Technical Services
Maritime and Coastguard Agency —Belfast
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
13d
A220 Production Digital Technology & Connectivity Specialist
Airbus Belfast Limited —Belfast
- Full-time
- Computer Science
- Travel
- IT
B2B Commercial Vehicle Sales & Account Manager
Donnelly Group NI —Newtownabbey
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
Project Coordinator
Whytematter —Belfast
- £27,000 - £30,000 a year
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
7d

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Call Handler - Technology

Henderson Group -
Newtownabbey

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Business processes
Microsoft Office
Administrative experience
IT

Full job description

Job Req ID: 8081

Job Posting Closing Date: Midnight on Tuesday 21st July 2026

Call Handler

Attractive Salary & Benefits

36.5 Hour week (Hybrid)

Antrim Road, Newtownabbey

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, 6,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software.

Working as a Call Handler you will be our first point of contact for answering customer support calls and you will work closely with our Helpdesk team to give our customers the absolute best service when they need assistance.

This position will be well suited to a candidate who thrives on delivering the best possible Customer Service to those working in a busy retail environment.

Working as Call Handler you will:

Answer inbound customer calls in a confident and personable manner
Understand and qualify the nature of calls by asking the right questions
Allocate call tickets to the Helpdesk Support team using our call management system
Follow call escalation processes
Work in conjunction with the Helpdesk Support team to take calls through to successful resolution

Skills for Success

Joining us as Call Handler the minimum criteria you’ll need is:

Strong experience in a telephone-based customer service environment
Proficiency in using Microsoft Office applications (Word, Outlook, Excel, PowerPoint)

The Attributes you’ll need include:

Capacity to use initiative and prioritise workload.
Exceptionally high customer service aptitude
Ability to listen and communicate effectively.

It is Desirable if you have:

Experience of working within a retail environment
Experience of convenience retailing business processes
Previous experience of working with EPOS Systems

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email [email protected] to get in touch.

Completed applications must be submitted online by midnight on Tuesday 21st July 2026

We are an equal opportunities employer.

Apply Now

Refine Your Search

solution specialist jobs in newtownabbey, ant

Call Handler - Technology

Installation Assistant - Henderson Technology

Trainee / Graduate Flood Modeller

Material Handler and RMA Specialist

Endpoint Management Specialist

Pricing Specialist

AI Implementation Specialist

Telecom Support Engineer

Senior Data Governance Specialist

IT Technical Support Specialist

Hire Controller

Finance Coordinator - Trading Wholesale

IT Support Analyst

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Principal Process Improvement Consultant

Transformation Specialist

Staff Officer Technical Services

A220 Production Digital Technology & Connectivity Specialist

B2B Commercial Vehicle Sales & Account Manager

Project Coordinator

I want to receive the latest job alerts for solution specialist in newtownabbey, ant

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