& protection adviser Work, Jobs in Newtownards, Dow (with Salaries)

Customer Service Adviser
National Westminster Bank PLC —Bangor
- £27,090 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
Senior Policy Adviser - Constitution
Ministry of Justice —Belfast
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- School
- Annual leave
- Employee discount
7d
Mortgage & Protection Adviser
Navigate IFA —Belfast
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Director of Business Services
Surya Manggala Sejahtera Business Services Ltd —Belfast
- £7,171 - £8,000 a month
- Full-time
- Microsoft Office
- Contracts
- In-person
Quick apply
10d
Administrator
Mortgage Connect (NI) LTd —Antrim
- From £23,132 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply

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Customer Service Adviser

National Westminster Bank PLC -
Bangor

Apply Now

Job details

Permanent | Full-time
£27,090 a year

Benefits

Annual leave

Qualifications

Customer service
English
Organisational skills
Communication skills
Welsh

Full job description

Location Bangor, United Kingdom

Salary From £27,090

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00279870

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Adviser in Bangor, North Wales

You’ll be the first point of support for our personal banking customers in one of our telephony banking teams
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls.

As a Customer Service Adviser, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.

You’ll be helping our customers by:

Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
Building real connections with them and being dedicated to finding the rights solution to meet their needs
Improving processes and procedures to maximise customer satisfaction and efficiency
Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

The skills you'll need

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential. To succeed in this role, you'll need to be able to speak and communicate effectively in both Welsh and English.

Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.

We’re also looking for you to demonstrate:

The determination to go the extra mile for our customers every day to provide that truly personal service
The ability to achieve quality results while maintaining high levels of detail
Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
Good organisational skills and an enthusiasm to keep learning and developing new skills

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating work pattern.

Your hours of work will be between the hours of 8am and 6pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.

Bank Holiday working is a feature of this role.

You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.

How we'll reward you

Salary: £27,090 per year (pro rata for hours worked)

You’ll join on a competitive salary of £27,090 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

& protection adviser jobs in newtownards, dow

Customer Service Adviser

Senior Policy Adviser - Constitution

Mortgage & Protection Adviser

Director of Business Services

Administrator

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