Customer service manager Work, Jobs in Newtownards, Dow (with Salaries)

General Manager
McKee's Farmshop —Newtownards
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
11d
General Manager
Wingstop UK - Belfast —Belfast
- £40,000 - £46,500 a year
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
12d
Customer Services Coordination Manager
Spirit AeroSystems —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
11d
Shift Manager
Wingstop UK - Belfast —Belfast
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Assistant Store Manager - Victoria Square & Abbey Centre
Lovisa —Belfast
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business
Store Manager - Designate - Lisburn
Halfords —Belfast
- £35,000 a year
- Full-time
- Sales
- Microsoft Office
- Leadership
- Annual leave
- Employee discount
Team Leader
Card Factory —Bangor
- £13 an hour
- 8 hour shift
- Leadership
Telesales Team Manager - Belfast/Remote
Yell Ltd —Belfast
- £40,000 - £45,000 a year
- Full-time
- Remote
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
People & Service Team Leader
River Island —Newtownards
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader - Carrowdore
Henderson Group —Carrowdore
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader
NEXT —Belfast
- £13.84 an hour
- Full-time
- Customer service
Deputy Manager
Halfords —Belfast
- £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Guest Services Manager
Aloft Hotel & Residence Inn Belfast —Belfast
- Weekend availability
- Hotel
- Supervising experience
- Human resources
Quick apply
Assistant Store Manager
Guess Europe Sagl —Belfast
- Full-time
- Travel
- Store discount
- Employee discount
Quick apply
Store Manager
Bedeck Ltd —Belfast
- Weekend availability
- Customer service
- English
- Organisational skills
- Annual leave
- Employee discount
Quick apply
13d
Department Manager
Decathlon UK —Belfast
- Weekend availability
- Microsoft Excel
- Analysis skills
- Leadership
- Employee discount
18h
Manager in Training - Bellsbridge
Golf Holdings —Belfast
- Weekend availability
- Management
- Sales
- Customer service
Quick apply
4d
E-commerce Manager
Kaizen Print —Belfast
- Full-time
- Project management
- In-person
- Communication skills
Quick apply
4d
Customer Experience Manager
Dunelm —Newtownabbey
- £33,313 a year
- Weekend availability
- Management

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General Manager

McKee's Farmshop -
Newtownards

Quick apply

Job details

Permanent | Full-time
From £40,000 a year
11 days ago

Benefits

Free parking
Store discount
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Hospitality
Management
Customer service
English
Food service
Organisational skills
Waste management
Food safety
Leadership
Communication skills

Full job description

Company Overview

McKee's Farmshop is a family-run business with a rich history of 25 years in the agriculture and food retail industry. We operate a thriving farm shop, delicatessen, bakery, butchery and a 140-seater restaurant, dedicated to producing high-quality farm produce and offering exceptional family meals. We are passionate about delivering exceptional customer service, high-quality local produce and a welcoming shopping and dining experience. Our business continues to grow, offering farm-produced beef, bakery products, fresh deli foods and restaurant dining.

Position Summary

The General Manager will have overall responsibility for the day-to-day performance of McKee's Farm Shop. This role will lead and support all departments, including the Deli, Bakery, Butchery and Restaurant, ensuring exceptional customer service, strong financial performance, operational excellence and high food safety standards. This role involves driving business growth while maintaining our commitment to quality and customer service, embodying our values of family, tradition, and excellence whilst inspiring teams within the business.

Key Responsibilities

Operational Management

Oversee the daily operation of the Farm Shop, Deli, Bakery, Butchery and Restaurant.
Ensure all departments operate efficiently and achieve sales and profitability targets.
Develop and implement operational procedures to improve productivity and customer experience.
Monitor stock control, waste management and purchasing across all departments.
Ensure compliance with all Food Safety, Health & Safety and Environmental regulations working with our nutrition manager.

Team Leadership

Lead, motivate and develop department managers and team members.
Recruit, train and retain high-performing staff.
Conduct regular performance reviews and identify training needs.
Foster a positive workplace culture built on teamwork, accountability and customer service excellence.

Financial Performance

Manage departmental budgets and overall business profitability.
Analyse sales performance and key business metrics.
Identify opportunities to increase revenue and improve margins.
Control labour costs and operational expenditure.

Customer Experience

Ensure outstanding customer service across all areas of the business.
Handle customer feedback and resolve issues promptly and professionally.
Maintain high standards of presentation, cleanliness and merchandising throughout the site.
Drive initiatives that enhance customer loyalty and repeat business.

Commercial Development

Work closely with owners and senior management to achieve strategic objectives.
Identify new opportunities for growth within retail, food service and catering.
Support marketing, promotional campaigns and seasonal events.
Develop strong relationships with local suppliers and stakeholders.

Compliance & Quality

Ensure all departments maintain the highest standards of food quality, hygiene and safety.
Monitor compliance with HACCP procedures and relevant legislation.
Ensure accurate record keeping and audit readiness.

Skills & Experience Required

Minimum 3 years’ senior management experience in retail, hospitality, food service or a multi-department food business.
Proven leadership experience managing large teams.
Strong commercial and financial awareness.
Excellent communication and organisational skills.
Experience in stock control, budgeting and operational management.
Strong understanding of food safety and health & safety regulations.
Ability to work in a fast-paced environment and manage multiple departments simultaneously.

Personal Attributes

Passion for food, retail and customer service.
Strong leadership presence and decision-making ability.
Hands-on and proactive management style.
Excellent problem-solving skills.
Professional, approachable and customer-focused.
Results-driven with a commitment to continuous improvement.

Reporting To

Business Directors

Salary

Competitive salary package, dependent on experience, plus performance-related incentives.

Location: McKee’s Farm Shop, Newtownards

Employment Type: Full-Time, Permanent

Pay: From £40,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Newtownards BT23 4TQ: reliably commute or plan to relocate before starting work (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in newtownards, dow

General Manager

General Manager

Customer Services Coordination Manager

Shift Manager

Assistant Store Manager - Victoria Square & Abbey Centre

Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

Store Manager - Designate - Lisburn

Team Leader

Telesales Team Manager - Belfast/Remote

People & Service Team Leader

Team Leader - Carrowdore

Team Leader

Deputy Manager

Guest Services Manager

Assistant Store Manager

Store Manager

Department Manager

Manager in Training - Bellsbridge

E-commerce Manager

Customer Experience Manager

I want to receive the latest job alerts for customer service manager in newtownards, dow

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