Senior retention lead Work, Jobs in Newtownards, Dow (with Salaries)

Senior Retention Lead
Mifinity —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
Quick apply
Senior TikTok & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
13d
Retention / Klaviyo Specialist
Known Marketing Agency Ltd. —Belfast
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Paid training
- Flexitime
Quick apply
21h
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
11d
Senior Ecommerce Manager
Massa Gioconda Jewellery and Gemstones —Lisburn
- £3,750 - £4,500 a month
- Full-time
- Mentoring
- In-person
- Leadership
- Work from home
Quick apply
Centre Director
Oxford International Education Group —Belfast
- Full-time
- Sales
- University
- Experience working with children
Quick apply
14d
Senior HR Business Partner
Sisk —Belfast
- Full-time
- Analysis skills
- Mentoring
- Training & development
- Annual leave
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Customer service
- Mentoring
- Annual leave
Marketing and Commercial Manager
The Cook Stories Limited —Belfast
- £50,100 a year
- Full-time
- CRM software
- Marketing
- Social media management
Quick apply
HR Manager
Wilson James —Belfast
- £42,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Employee assistance programme
- Employee discount
10d
Technical Lead
Wellington IT —Belfast
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Training & development
- Annual leave
- Flexible schedule
HR Business Partner
Qualitrol —Belfast
- Bachelor's degree
- Human resources
- Business

I want to receive the latest job alerts for senior retention lead in newtownards, dow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior retention lead jobs near newtownards, dow

Senior Retention Lead

Mifinity
Belfast

Quick apply

Job details

Full-time

Benefits

Additional leave
Company pension
Private medical insurance

Qualifications

Email marketing
Dashboard visualisation
Stakeholder collaboration
Stakeholder liaison
Performance reporting in digital marketing
Customer segmentation
Analysis skills
Churn prevention
Customer loyalty building
Relationship management
Audience segmentation
A/B testing
HubSpot
Multi-channel digital marketing campaigns
Analytics

Full job description

Overview

MiFinity is seeking a commercially minded, data-driven Senior Retention Lead to take ownership of lifecycle marketing, CRM, customer engagement, loyalty and reactivation across our global eWallet customer base. This role reports directly to the Chief Marketing Officer and will be accountable for improving activation, repeat usage, customer value and retention performance.

About MiFinity

MiFinity is a regulated fintech company offering a wide range of digital payment services to over 1 million users in 223+ countries and territories. Our eWallet product is used by 1,200+ brands, and we are licensed by the UK FCA and the Malta MFSA, with offices in Dublin, Malta and Belfast. At MiFinity, we combine international reach with local expertise and a sharp focus on security, compliance and product innovation.

Benefits

Private Healthcare plan post probation.
Generous Pension Scheme.
Remote work allowance post probation beginning at 3 weeks in year 1 and increasing with tenure.
Additional special leave days such as extra day for birthday/moving home, extra days for marriage, graduation, citizenship ceremony.
Study and Exam Leave to further support career and educational growth.
Continuous Development Program sponsoring further education through courses and workshops.

Role Purpose

The Senior Retention Lead will establish senior ownership of customer value from within the Marketing structure. The role will shift retention from campaign activity to a measurable lifecycle discipline, with MiRewards loyalty program forming part of a broader retention, CRM, and engagement remit.

Key Responsibilities

Own the retention strategy across onboarding, activation, engagement, repeat usage, reactivation and churn reduction.

Lead CRM and lifecycle marketing using Clevertap as the automation platform.

Own MiRewards as part of the broader retention remit, including segmentation, reward strategy, offer mechanics, reporting and continuous improvement.

Build customer segmentation and lifecycle journeys based on behaviour, value, market, product usage and lifecycle stage.

Design and execute retention campaigns across email, push, in-app, SMS and other relevant owned channels.

Partner with Data/BI to build retention dashboards, define cohorts, track trends and surface actionable insight.

Run a disciplined testing programme covering A/B testing, dynamic content, personalised offers and journey optimisation.
Work cross-functionally with Product, Compliance, Customer Support, Commercial and Finance to improve customer value and reduce friction.
Establish clear governance so that campaigns are compliant, measurable, documented and delivered on time.

Experience and Skills

6+ years in B2C retention, CRM, lifecycle marketing, loyalty, customer engagement or a closely related growth role.

Strong experience with CRM, marketing automation and lifecycle tools such as CleverTap, Braze, HubSpot or similar.

Demonstrable experience improving activation, repeat usage, reactivation, churn or customer value through data-led campaigns.

Strong analytical capability, including confidence working with cohorts, segments, dashboards and campaign performance data.

Experience developing loyalty, rewards or customer value programmes is highly desirable.

Fintech, payments, eWallet, app, marketplace, subscription or digital product experience preferred.

Strong stakeholder-management skills and the confidence to challenge Product, Data, Compliance and Commercial teams when customer outcomes require it.

Comfortable operating as a senior individual contributor initially, while using shared resources effectively.

Quick apply

Refine Your Search

senior retention lead jobs in newtownards, dow

Senior Retention Lead

Senior TikTok & Affiliate Manager

Retention / Klaviyo Specialist

District Manager - Northern Ireland

Senior Ecommerce Manager

Centre Director

Senior HR Business Partner

Customer Growth Team Leader - Belfast

Marketing and Commercial Manager

HR Manager

Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President)

Technical Lead

HR Business Partner

I want to receive the latest job alerts for senior retention lead in newtownards, dow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected