Customer service team lead Work, Jobs in Nidd, Nyk (with Salaries)

Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
3d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
11d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
6d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
5d
Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
7d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Continuous improvement
- Team management
- Human resources
- Employee discount
11d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Reservations Team Leader
Inntravel —York
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
11d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Outlook
- Customer service
- Maintenance
- Annual leave
- Employee discount
12d
Team Leader
Jessops —York
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
7d
Lead Pensions Administrator - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Mentoring
- Training & development
12d
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
3d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Sales
- Training & development
- Referral programme
Track Lead - IAM Operations
HCLTech —Leeds
- Agile
- Communication skills
19h
Catering Team Leader
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Call to connect
- Contracts
- School
- Annual leave

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Customer Relations Team Leader

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£39,300 a year
3 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Stakeholder liaison
Complaint handling
Performance management
Continuous improvement
Root cause analysis
Leadership
Team motivation leadership
Communication skills

Full job description

Hours:

35 hours per week, Monday to Friday, with a minimum of 3 days per week to be worked in Head Office

Salary:

£39,300 Per Annum

Closing Date:

Fri, 14 Aug 2026

Complaints are where we get the chance to put things right, learn fast and make the experience better for our members. As Complaints Team Leader, you’ll lead a team that resolves issues fairly, spots themes and helps turn insight into practical change.

We’re looking for a people leader from a regulated environment, ideally within financial services who can bring structure, curiosity and pace. You don’t need direct complaints experience, but you’ll understand regulated customer environments and know how to lead others to deliver fair outcomes, high standards and continuous improvement. You’ll have the opportunity to help shape how complaints insight drives improvements across both our Homes and Money businesses.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

We’re here to make our members’ money work harder. But it takes more than one kind of role to make that happen. Across our Money team, you’ll find people supporting savings, investments and financial advice, alongside the teams behind the scenes who keep things moving, spot what could work better, and help turn good ideas into practical change.

Your key responsibilities will include:

Lead the team to resolve complaints fairly, accurately and on time, keeping good member outcomes at the centre.
Use root cause analysis to identify themes, reduce repeat complaints and recommend practical improvements.
Make sure the team works within relevant FCA requirements, including Consumer Duty and Vulnerable Customer guidance.
Coach, develop and resource the team so service levels, quality standards and colleague growth stay on track.
Build strong relationships across Homes and Money, sharing insight and influencing better ways of working.
Prepare accurate and timely mortgage complaints return data, supporting governance, audit and FOS-related activity.
Support the Senior Manager with the people plan, complaints roadmap and appropriate compensation decisions.

What You’ll Need

Proven people leadership experience in a regulated financial services or customer-facing environment
Experience supporting complaints, complex customer issues or teams that deliver fair customer outcomes
A good understanding of regulatory standards, risk and quality expectations, including Consumer Duty and vulnerable customer considerations
The ability to coach, motivate and develop colleagues, manage performance, and plan resources effectively
Strong communication and influencing skills, with the confidence to work with senior stakeholders constructively
A curious, improvement-focused approach, using insight and data to drive change and improve member outcomes
Clear judgement and prioritisation skills, with the ability to make sound decisions in a busy environment

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates
Flexible working to help balance your commitments
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

At Skipton we value work life balance and are proud to support hybrid and flexible working. This opportunity is for 35 hours per week, Monday to Friday and you’ll spend a minimum of 3 days a week collaborating with colleagues at our Head Office in Skipton.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

Apply Now

Refine Your Search

customer service team lead jobs in nidd, nyk

Customer Relations Team Leader

Customer Support Team Manager

CS Team Managers - Customer Service Team Manager

Customer Success Lead

Customer Services Team Leader

Multichannel Cx Team Lead

Customer Service Team Leader

Customer Service Team Leader

Lead ER Specialist

Helpdesk Lead

Reservations Team Leader

Gas Team Leader

Team Leader

Service Design Lead

Lead Platform Operations Manager

Lead Pensions Administrator - Annual Events & Projects

Water Connections Delivery Lead

Cloud Kitchen Assistant Team Leader

Track Lead - IAM Operations

Catering Team Leader

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