Senior manufacturing manager Work, Jobs in Nidd, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
Finance Manager
A W Hainsworth & Sons Ltd —Pudsey
- £45,000 - £55,000 a year
- Full-time
- ERP systems
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
Senior Controls Technician - Mobile
Biffa Waste Services —Leeds
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Senior Planner
Equans —Bradford
- Microsoft Excel
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Business Deployment Manager
Bakkavor —Leeds
- Employee discount
- Life insurance
12d
Senior Packaging Manager
Hain Celestial UK —Leeds
- Oracle
- Analysis skills
- Project management
Quick apply
1d
Training Manager
Bakkavor —Leeds
- Organisational skills
- Employee discount
- Life insurance
12d
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Quality Manager
Microwave Products Group —York
- Management
- In-person
Health & Safety Manager
EngineeringMatic —Heslington
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
- Sick pay
Quick apply
2d
Change and Communications Deployment Manager
Bakkavor —Leeds
- Management
- Organisational skills
- Employee discount
- Life insurance
11d
Senior Design Engineer
Fives Landis Ltd. —Keighley
- Microsoft Word
- Microsoft Excel
- CAD
- Annual leave
Quick apply
Quality Manager
BSC Filters —York
- Full-time
- Management
- In-person
- Free parking
- Employee discount
Quick apply
Site Engineering Manager
Morrisons —Knaresborough
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Manufacturing Engineer
Crown Holdings —Shipley
- Full-time
- AutoCAD
- Engineering
- Assembly
5d
SAP Order to Cash Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
1d
Night Manager (E & W)
Morrisons —Ripon
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
1d
Senior Control Panel Designer
Bridges Electrical Engineers —Leeds
- Full-time
- Hybrid work
- Employee discount
- Referral programme
Quick apply
1d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior manufacturing manager jobs in nidd, nyk

Senior Customer Service Manager

Senior Project Manager

Finance Manager

Senior Controls Technician - Mobile

Senior Planner

Sales Office Manager

Business Deployment Manager

Senior Packaging Manager

Training Manager

Planner

Quality Manager

Health & Safety Manager

Change and Communications Deployment Manager

Senior Design Engineer

Quality Manager

Site Engineering Manager

Senior Manufacturing Engineer

SAP Order to Cash Specialist

Night Manager (E & W)

Senior Control Panel Designer

I want to receive the latest job alerts for senior manufacturing manager in nidd, nyk

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