Billing manager Work, Jobs in Nir (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Senior Manager, Collections Operations
Raylo —Belfast
- Hybrid work
- Leadership
- Analytics
- Work from home
Quick apply
Assistant Night Manager
Moxy Belfast City —Belfast
- £29,120 a year
- Full-time
- Bar
- Hotel
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Manager - Senior Programme Manager - Technology Consulting - Belfast
EY —Belfast
- PMP
- Presentation skills
- Agile
6d
Corporate Simplification Manager/Associate Director
KPMG —Belfast
- Weekend availability
- Business development
- Mentoring
- Recruiting
- Relocation assistance
- Annual leave
15h
Cluster Front Office Manager
Sinah Warren Coastal Hotel —Glenariff
- Up to £35,000 a year
- Full-time
- Hotel
- Front desk
- Budgeting
- Free parking
- Annual leave
Cost Manager
Hollis —Belfast
- Call to connect
- Hybrid work
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Marketing Manager
Specifi.io ltd —Bangor
- £48,000 - £58,000 a year
- 8 hour shift
- No experience needed
- In-person
- School
Quick apply
Building Performance Analyst
Education Authority —Antrim
- £48,226 - £51,356 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
6d
Financial Systems Project Manager (3E)
Harbor —Belfast
- Full-time
- Remote
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
Manager - Technical Project Manager - Technology Consulting - Belfast
EY —Belfast
- Hybrid work
- PMP
- Presentation skills
- Travel
- Employee discount
- Gym membership
Billing Coordinator
EOS —Banbridge
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
10d
Project Manager (Water Projects)
WSP —Belfast
- Part-time
- Hybrid work
- Continuous improvement
- Conflict management
- Contracts
- Flexitime
- Work from home
Accountancy Practice Manager
Everest Chartered Accountants —Hillsborough
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Financial services
Quick apply
Senior Solicitor, Corporate/Commercial (Digital Legal Delivery)
Herbert Smith Freehills —Belfast
- Full-time
- Business development
- Team management
- Contracts
Paralegal - CSG Property - Recoveries DA
DAC Beachcroft —Belfast
- Business development
Quick apply
1d
Senior Manager, Oracle Project Management - with AI enabled processes, Oracle Finance Transformation
Deloitte —Belfast
- Hybrid work
- ERP systems
- Travel
- AI
1d
Senior Sales Operations Associate
EOS —Banbridge
- Microsoft Excel
- Mentoring
- Computer networking
Quick apply
9d
Manager, Oracle Project Management with AI enabled processes, Finance Transformation
Deloitte —Belfast
- Hybrid work
- Travel
- Agile
- AI
1d
Manager, Oracle Invoice to Cash Process with AI enabled processes, Finance Transformation
Deloitte —Belfast
- Hybrid work
- Travel
- Agile
- AI
1d

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

billing manager jobs in nir

Team Leader - Customer Service

Senior Manager, Collections Operations

Assistant Night Manager

Senior Manager - Senior Programme Manager - Technology Consulting - Belfast

Corporate Simplification Manager/Associate Director

Cluster Front Office Manager

Cost Manager

Marketing Manager

Building Performance Analyst

Financial Systems Project Manager (3E)

Manager - Technical Project Manager - Technology Consulting - Belfast

Billing Coordinator

Project Manager (Water Projects)

Accountancy Practice Manager

Senior Solicitor, Corporate/Commercial (Digital Legal Delivery)

Paralegal - CSG Property - Recoveries DA

Senior Manager, Oracle Project Management - with AI enabled processes, Oracle Finance Transformation

Senior Sales Operations Associate

Manager, Oracle Project Management with AI enabled processes, Finance Transformation

Manager, Oracle Invoice to Cash Process with AI enabled processes, Finance Transformation

I want to receive the latest job alerts for billing manager in nir

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