Customer service manager Work, Jobs in Norfolk (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
6d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
13d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Retail Sales & Operations Manager
apetito —Dereham
- Full-time
- Hospitality
- Sales
- Driving
- Employee discount
Office Manager
Fairfax & Favor —Narford
- £13.50 - £14.00 an hour
- Part-time
- Maintenance
- Microsoft Office
- Supervising experience
- Free parking
- Store discount
Quick apply
6d
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
9d
Marketing Manager
Exheat —Watton
- £40,000 - £50,000 a year
- Full-time
- Travel
- Sick pay
Quick apply
Compliance Transformation Lead
Bromford Flagship Livewest —Thetford
- £50,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
Customer Relations Manager
Aria Care —Norwich
2d
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
9d
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Weekend availability
- Warehouse experience
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
9d
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Sales and Trade Centre Manager
Kier Group —Wymondham
- Full-time
- Sales
- Communication skills
Branch Manager
REXEL —Norwich
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
Food Manager
Sainsbury's —Norwich
- £32,700 a year
- Management
- Leadership
- Employee discount
2d
AI Platform & Infrastructure Lead
Naked Wines —Norwich
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Quick apply
Hotel - Duty Manager
Premier Inn —Thetford
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
4d

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Customer Services Manager

Bromford Flagship Livewest
Dereham

Apply Now

Job details

Full-time
£38,352.63 a year
6 days ago

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

customer service manager jobs in norfolk

Customer Services Manager

Contact Centre Team Manager - Customer Service

Customer Service Manager - Rackheath

Retail Sales & Operations Manager

Office Manager

Management - Management Trainee

Marketing Manager

Compliance Transformation Lead

Customer Relations Manager

Case Manager

IT Manager

Furniture & Craft Emporium Manager

Branch Sales Manager

Sales and Trade Centre Manager

Branch Manager

General Manager - New Club Opening

VacancyTitle: Head Receptionist

Food Manager

AI Platform & Infrastructure Lead

Hotel - Duty Manager

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