Maintenance associate Work, Jobs in Normanton, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Maintenance Associate / 7207 - The Old Unicorn, Bramley
J D Wetherspoon plc —Leeds
- £14.27 an hour
- Part-time
- Maintenance
- Annual leave
- Employee discount
3d
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
14d
Maintenance Associate / 2844 - The Horseshoe, Wombwell
J D Wetherspoon plc —Wombwell
- £14.27 an hour
- Part-time
- Maintenance
- Annual leave
- Employee discount
13h
Sales Support Associate
Ralph Lauren —York
- Hospitality
- Maintenance
- Organisational skills
- Employee discount
7d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Project management
7d
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Sales Associate
Ralph Lauren —York
- Hospitality
- Sales
- Merchandising
- Employee discount
7d
Manufacturing Director - Sheffield
Mondelēz International —Sheffield
- Full-time
- Maintenance
- Project management
- Leadership
Retail Sales Advisor - York
Oak Furnitureland —York
- £47,000 - £51,723 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
9d
Senior Regulatory Affairs Associate
Medasil Surgical Ltd —Leeds
- £45,000 - £55,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
Senior Payroll Specialist
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
9d
Senior Resident Service Associate - Mercer West Madison East, Leeds
Savills Management Resources —Leeds
- Social media management
- Customer service
- IT
- Employee discount
14d
Virtual School Associate Applications Assistant
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Temporary
- Oracle
- Customer service
- SQL
- Annual leave
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Credit Controller
Stericycle —Leeds
- Microsoft Excel
- Sales
- Life insurance
- Referral programme
Retail Sales Advisor - Doncaster
Oak Furnitureland —Doncaster
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
1d
TAP Driver Trainer, E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- English

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

maintenance associate jobs in normanton, wyk

Service Desk Analyst - Tier I

Customer Service Specialist (m/f/x)

Maintenance Associate / 7207 - The Old Unicorn, Bramley

Application Support Associate

Maintenance Associate / 2844 - The Horseshoe, Wombwell

Sales Support Associate

Administrator

Process Safety Senior Consultant (Associate)

Sales Associate

Sales Associate

Manufacturing Director - Sheffield

Retail Sales Advisor - York

Senior Regulatory Affairs Associate

Senior Payroll Specialist

Senior Resident Service Associate - Mercer West Madison East, Leeds

Virtual School Associate Applications Assistant

Associate Director - FM Operational Readiness

Credit Controller

Retail Sales Advisor - Doncaster

TAP Driver Trainer, E2E Field Learning Excellence

I want to receive the latest job alerts for maintenance associate in normanton, wyk

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